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Inbound Collections Agent

Exciting new opportunities for Inbound Collections Agents to join an award winning, rapidly expanding organisation. If you have a background in accounts, customer service or admin, or are looking to start your career, we want to hear from you!

DCBL is a highly successful client-focused business being one of the UK’s market leaders in debt recovery.

Due to this rapid growth, we have several exciting telephone based, Inbound Collections Agent positions available.

The role of the Inbound Collections Agent is to maximise collections throughout the process of the Collections letter cycle. Agents are the main point of inbound contact for customers who have received a Debt Recovery letter and are responsible for taking payments, setting up payment arrangements and answering customer telephone queries.

What’s on Offer?

  • Salary £22,000, increasing to £24,000 after successful completion of probation
  • Target based bonus scheme (OTE of £26,400)
  • Flexible hours – 08:00 – 16:00 or 09:00 – 17:00
  • Monday – Friday schedule (36.5 hours per week)
  • Early finish Fridays
  • Dress Down Fridays
  • 30 days holiday (including Bank Holidays)
  • Employee Assistance Programme
  • Newly refurbished offices
  • Free Mersey Gateway bridge pass
  • Free parking
  • Free tea and coffee facilities
  • Free monthly lunch
  • Company social events
  • Full training provided.
  • Career development and progression opportunities
  • Rapidly expanding multi-functional operation

Key Responsibilities of the Inbound Collections Agent:

  • Handle calls and queries appropriately, in a polite and professional manner
  • Take payments over the telephone
  • Negotiate suitable payment arrangements with debtors
  • Answer debtor queries using Client systems
  • Update status of accounts accordingly via Client systems
  • Review debtor evidence in line with acceptable company standards
  • Adhere to client business parameters
  • Comply with company policies and regulatory requirements on every call

Skills Required:

  • Excellent listener and communicator
  • Strong customer service skills
  • Ability to affectively work in a team
  • Be self-motivated and work well towards targets
  • Good PC Literacy skills, including a good working knowledge of Microsoft Office package
  • Good Negotiation skills
  • Previous experience in a fast-paced office/call centre environment desirable but not essential
  • Previous experience in debt recovery or payment management desirable but not essential as full training is provided

Please note: This is not a hybrid role and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCBL to store your personal information on file for Recruitment purposes.

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