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Inbound Collections Agent

DCBL have several exciting opportunities for enthusiastic individuals to join an award winning, rapidly expanding organisation. We are looking to recruit several individuals as Inbound Collection Agents to provide an excellent telephone service and support the business by maximising collection opportunities.

Our agents are the main point of contact for individuals who have received a Debt Recovery letter from DCBL. Your responsibilities consist of taking payments, setting up payment arrangements and answering telephone queries.

What’s on Offer?

  • Salary £20,000, moving to £22,000 after successful completion of probation (OTE of £26,800)
  • Regular bonuses and incentives
  • No weekends
  • Early finish Fridays
  • 30 days holiday (including Bank Holidays and your birthday off)
  • Progression opportunities
  • Free Parking
  • Employee Pension Scheme
  • Full training provided

Key Responsibilities:

  • Handling calls in a polite and professional manner
  • Taking payments
  • Negotiating suitable payment arrangements
  • Adhering to client business parameters
  • Answering queries using client systems and reviewing evidence
  • Monitoring payment arrangements

Skills Required:

  • A confident telephone manner when taking/making calls
  • A good understanding of Microsoft office, such as Outlook and Word
  • Good negotiation/objection handling skills
  • Good timekeeping skills

Desirable Skills:

  • Previous experience in a fast-paced office/call centre environment
  • Debt Recovery knowledge

Here at DCBL, we are interested in meeting individuals from various business backgrounds. We believe being inclusive will benefit the overall business and the service that we provide. Our ongoing goal is to build successful teams across all departments within the business and have individuality, such as different skillsets, work experiences and career aspirations.

We appreciate that you may not tick every experience or skillset requirement outlined within this vacancy however if you believe you have what it takes to work at DCBL and want to develop, then we want to hear from you!

Please note: This is not a hybrid role and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCBL to store your personal information on file for Recruitment purposes.

What’s Next?
If you are interested, APPLY TODAY for one of our Inbound Collections Agent positions and we will be in touch.

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