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About

The UK’s leading debt recovery provider

For over 20 years DCBL has been providing exceptional Debt Recovery and High Court Enforcement services across the UK from our 5 strategically located offices.

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DCBL is one of the UK’s largest Enforcement companies

DCBL specialises in Debt Recovery, high volume Letter Driven Debt Recovery and High Court Enforcement, exclusively featured in the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!“.

The business initially started in 2001, and over the years, we have built a strong and trusted reputation that supports our work with both clients and their customers. We now collaborate with our sister companies DCB Legal and Direct Security Solutions, forming Direct Group, to provide one solution to Debt Recovery; we’re continuously striving to act in an ethical and conscientious manner, protecting clients’ reputations and providing outstanding services.

Unrivalled Brand Awareness

We have a unique and unparalleled brand awareness due to our previous participation in the popular Channel 5 and Netflix TV series “Can’t Pay? We’ll Take It Away!” which established DCBL as the media face of Debt Recovery and High Court Enforcement.

This combined with our innovative strategies and effective early engagement approach positions us as the UK’s most successful Debt Recovery Agency.

In the last 12 months, we have collected tens of million pounds for our clients whilst maintaining a 98% client retention rate; we recognise the importance of delivering an exceptional level of service and maintaining and building strong, ongoing client relationships.

Nationwide Services

We operate from 5 strategically located offices throughout the UK and our services are delivered by fully certificated and highly experienced teams, working alongside a management team who have been selected on their ethical, competent, and professional approach. Our client portfolio ranges from Blue Chip companies to Sole Traders to private individuals. Due to our nationwide coverage, we can offer unrivalled service to every business sector.

We set out to be the best and by default became the biggest.

Take a look inside DCBL
Meeting in DCBL Boardroom
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Our people

Direct Collection Bailiffs Limited wouldn’t be here today without our hardworking staff. We have been operating since 2001; our advanced knowledge and expertise mean we know how to resolve your case as efficiently and quickly as possible.

Meet our team
DCBL Stadium

DCBL, the award-winning Debt Collection and High Court Enforcement Agency, are proud sponsors of the DCBL Stadium, home of the Widnes Vikings Rugby League club. We are delighted that our sponsorship of the DCBL Stadium, which was agreed in November 2019, has given a much-needed boost to the stadium and the local economy after a two-year period without a sponsor.

DCBL Stadium

DCBL Stadium Facts & Figures

First built: 1895
Former names: Lowerhouse Lane, Naughton Park
Capacity: 13,350
Home teams: Widnes Vikings RLFC, Everton Ladies FC, Liverpool Ladies FC, Widnes FC, Halton Spartans AFC

Tickets & Facilities

Looking for tickets to see the Widnes Vikings at the DCBL Stadium? Click here.

Information about other facilities offered by the stadium, such as weddings, conferences, functions, pitch hire, the gym and live events, is available on the official stadium website.

DCBL in the community

We are honoured to invest in our local community and economy, which has allowed stadium owners Halton Borough Council to improve facilities for the rebranded DCBL Stadium and its users.

Children with Cancer UK

Children with Cancer UK currently fund more than 60 research projects at centres of excellence around the UK.

Children with Cancer UK

These projects are investigating a broad range of childhood cancers – helping them to better understand these diseases and to find more effective, less toxic ways of treating them.
DCBL regularly support this charity, with our staff donating on dress-down Fridays and during other office events.

Macmillan Coffee Morning

People all over the UK host their own Coffee Morning and donations raised on the day are made to Macmillan.

Macmillan Coffee Morning

The official date is Friday 24 September, which is when we hold our Coffee Morning, but it can be held at any time.
DCBL is continuing their yearly tradition of holding an in-office Coffee Morning with our staff baking (or buying!) and donating to this significant cause.

Brookvale Diamonds DCBL Sponsorship Logo

Brookvale Diamonds FC

DCBL are thrilled to announce that we’re the proud sponsors of the local Liverpool Girls football team, the Brookvale Diamonds!

Brookvale Diamonds FC

The Brookvale football club has been running for over 30 years: there are 40 teams within the club all ranging from Under 7’s through to open age teams, with our team playing in the Under 14’s group.

Accreditations

DCBL is proud of its accreditations and the high standards it maintains.

DCBL logo round

FCA

DCBL is authorised and regulated by the FCA in relation to Debt Collection to better protect and more effectively enhance the integrity of our business.

CSA – Credit Services Association

CSA is the UK trade association for the debt collection and debt purchase industry.

DCBL logo round

ICO

The ICO carries out consensual audits relative to the Data Protection Act and the handling of personal data.

ISO 27001 Information Security standard

DCBL has partnered with Alcumus ISOQAR for the assessment of our ISO27001 Information Security Management Systems.

ISO 9001:2015 – Quality Management System.

DCBL has partnered with Alcumus ISOQAR for the assessment of our ISO9001 Quality Management System.

NLA - National Landlords Association

The NLA is an organisation for private residential landlords. working to help them make a success of their letting business.

AOS – Approved Operator Scheme

The AOS is designed specifically for BPA members that are involved in parking enforcement services on private land or in unregulated public car parks.

BPA – British Parking Association

DCBL maintain accredited membership of the BPA due to our work within the private parking sector.

SIA

Direct Security Solutions currently holds SIA Approved Contractor Scheme (ACS) status.

ACS Pacesetters

Direct Security Solutions is proud to be part of the ACS Pacesetters initiative.

BTEC

Direct Security Solutions is a fully Approved Training Centre with Edexcel, part of Pearson, the world’s leading learning company.

Edexcel

Direct Security Solutions is a fully Approved Training Centre with Edexcel, part of Pearson, the world’s leading learning company.

Highfield

Direct Training is an approved Highfield Training Centre with four core values of quality, value, service and integrity, which form the cornerstone of everything we do.

Safecontractor

With over 22,000 contractor members, Safecontractor is one of the fastest-growing health and safety assessment schemes in the UK.

Constructionline

Constructionline is the UK's largest register of contractors, consultants and material suppliers for the construction industry.

West Cheshire & North Wales Chamber of Commerce

Supporting business since 1921, they are a business-led membership body, representing 90,000 employees across the region.

Collector Accreditation Initiative (CAI)

The CAI is a test that annually benchmarks an individual collector’s knowledge and compliance to the highest standards our industry demands.

Legal Services Supplier of the year 2016/2017

Up to date electronic systems providing real-time information.

Credit Awards - "Best Use of Technology - Partnerships"

The Credit Awards is the biggest, most respected awards programme in the credit and financial services industry.

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