Code Of Ethics
To perform all professional duties on accordance with the highest moral principles and never be guilty of conduct which will bring reproach upon the company or its clients.
To perform all professional duties in accordance with the Company Quality Policy.
To respect the privacy of clients and their lawful confidences.
To ensure our services are adequately secure to protect the privacy and guard against disclosure or private information.
To ensure that all employees and other persons paid by the company adhere to this Code of Practice and accept responsibility for their actions.
To conduct all investigations within the bounds of legality, morality and professional ethics.
To respect the best interest of our clients by maintaining the highest of professional ethics.
To respect the best interest of our clients by maintaining the highest standards of proficiency. We will report to our clients all the facts ascertained whether they be advantageous or detrimental, and nothing will be withheld from client save by dictates of the law.
To indemnify the client against them as a result of their acting upon information supplied by Direct Collections Bailiffs Ltd, which subsequently proves to be incorrect.
Please note that any complaint you may have about parking ticket issue or appeal cannot be submitted to DCBL.
For any complaints or queries visit: dcbltd.com/complaints
Covid-19 Safe certificate- dcbltd.com/covid19safecert
Field Agents Risk Assessment- dcbltd.com/fieldagentriskassessment
What Our Clients Say...
DFMS provide keyholding and Door Supervising staff at our grade 2 listed venue, we have every confidence in their very professional service. They are… Didsbury Parsonage Trust
Thank you for your promp and efficient action in collection of the outstanding rent.… Severn Industrial Estates Limited
We write in relation to previous correspondence. We would like to take this opportunity of thanking you for collecting an aged debt for us. … CARTERS SOLICITORS LLP
I have been thoroughly impressed with the service provided by DCBL. They have kept me up-to-date throughout the process and ensured that all the… WINKWORTH
Dear DCBL Representative, I would like to take the oppurtunity to thank DCBL in helping us recover monies owed by a former tenant. We… Arches Housing
Further to your letter of the 9th August 2016, I apologise for the delay in replying. I would like to take the time to… Toshiba
I would like to thank you for the extremely professional way in which this was carried out by yourselves. This service enabled me to… Willian Payton
Thank you for the swift and professional services we received from your company and the ease of use your website provided. I would have… Scala