Code Of Ethics

To perform all professional duties on accordance with the highest moral principles and never be guilty of conduct which will bring reproach upon the company or its clients.

To perform all professional duties in accordance with the Company Quality Policy.

To respect the privacy of clients and their lawful confidences.

To ensure our services are adequately secure to protect the privacy and guard against disclosure or private information.

To ensure that all employees and other persons paid by the company adhere to this Code of Practice and accept responsibility for their actions.

To conduct all investigations within the bounds of legality, morality and professional ethics.

To respect the best interest of our clients by maintaining the highest of professional ethics.

To respect the best interest of our clients by maintaining the highest standards of proficiency. We will report to our clients all the facts ascertained whether they be advantageous or detrimental, and nothing will be withheld from client save by dictates of the law.

To indemnify the client against them as a result of their acting upon information supplied by Direct Collections Bailiffs Ltd, which subsequently proves to be incorrect.

Please note that any complaint you may have about parking ticket issue or appeal cannot be submitted to DCBL.

For any complaints or queries visit: dcbltd.com/complaints

Covid-19 Safe certificate- dcbltd.com/covid19safecert

Field Agents Risk Assessment- dcbltd.com/fieldagentriskassessment

What Our Clients Say...

Please can I say a big thank you for everyone’s hard work and flexibility in preparation for last weekend, and of course over the… MotorSport Vision
If at any time you need us to act as a referee for your company, please do not hesitate to ask, we will be… Thrale
Dear Helen McMorine I am writing to express our appreciation for the tenacity of your officers in being able to finally collect the oustanding… SNC Facilities Management Ltd
It is refreshing in these difficult times to find a company that actually simply does what it says.  I would recommend and encourage any… Free of Tie Leases Ltd.
Dear Team, Please accept my sincere and grateful thanks for achieving an excellent outcome in respect of the professional way your officers executed my… Irene Smithson
May I take this opportunity for dealing with this matter so efficiently. Doubtless we shall need your services in the future!… Clanlead Ltd.
We have always found their team a pleasure to deal with and extremely proactive, and even when we have given last minute emergency requests… Complete Security Service
Dear sir, This is a letter of appreciation for collecting the outstanding debt I have had on my books for nealry 6 years. As… Steda Plant Hire Ltd