Code Of Ethics
To perform all professional duties on accordance with the highest moral principles and never be guilty of conduct which will bring reproach upon the company or its clients.
To perform all professional duties in accordance with the Company Quality Policy.
To respect the privacy of clients and their lawful confidences.
To ensure our services are adequately secure to protect the privacy and guard against disclosure or private information.
To ensure that all employees and other persons paid by the company adhere to this Code of Practice and accept responsibility for their actions.
To conduct all investigations within the bounds of legality, morality and professional ethics.
To respect the best interest of our clients by maintaining the highest of professional ethics.
To respect the best interest of our clients by maintaining the highest standards of proficiency. We will report to our clients all the facts ascertained whether they be advantageous or detrimental, and nothing will be withheld from client save by dictates of the law.
To indemnify the client against them as a result of their acting upon information supplied by Direct Collections Bailiffs Ltd, which subsequently proves to be incorrect.
Please note that any complaint you may have about parking ticket issue or appeal cannot be submitted to DCBL.
For any complaints or queries visit: dcbltd.com/complaints
Covid-19 Safe certificate- dcbltd.com/covid19safecert
Field Agents Risk Assessment- dcbltd.com/fieldagentriskassessment
What Our Clients Say...
Your conversion rate is second to none and best of all the costs are passed on to my tenants. I would have no hesitation… Peak Group of Companies
Thank you so much for retrieving my outstanding money that was owed by a previous client. After approximately 18 months of court action against… T.P.Ray
We refer to your letter dated 8th June 2015 and confirm our pleasure in providing a reference for your company in relation to the… PORTER GLENNY
Just writing to thank you very much indeed for providing us with an excellent service.… London & Cheltenham estates
Dear Adam, I am more than happy to act as a referee for your company as I found you to be extremely professional in… Best Accountancy Services Ltd
Dear Adam, We recently used your service to recover a debt. Within a few days of giving you the go ahead our debtor was… BMS
Thank you for your promp and efficient action in collection of the outstanding rent.… Severn Industrial Estates Limited
Thank you very much for the successfully collecting an outstanding County Court Judgement. I would like to take this opportunity to thank you very… ROSSI ICE CREAMS