Code Of Ethics
To perform all professional duties on accordance with the highest moral principles and never be guilty of conduct which will bring reproach upon the company or its clients.
To perform all professional duties in accordance with the Company Quality Policy.
To respect the privacy of clients and their lawful confidences.
To ensure our services are adequately secure to protect the privacy and guard against disclosure or private information.
To ensure that all employees and other persons paid by the company adhere to this Code of Practice and accept responsibility for their actions.
To conduct all investigations within the bounds of legality, morality and professional ethics.
To respect the best interest of our clients by maintaining the highest of professional ethics.
To respect the best interest of our clients by maintaining the highest standards of proficiency. We will report to our clients all the facts ascertained whether they be advantageous or detrimental, and nothing will be withheld from client save by dictates of the law.
To indemnify the client against them as a result of their acting upon information supplied by Direct Collections Bailiffs Ltd, which subsequently proves to be incorrect.
Please note that any complaint you may have about parking ticket issue or appeal cannot be submitted to DCBL.
For any complaints or queries visit: dcbltd.com/complaints
Covid-19 Safe certificate- dcbltd.com/covid19safecert
Field Agents Risk Assessment- dcbltd.com/fieldagentriskassessment
What Our Clients Say...
We would like you to accept our sincere gratitude for the excellent work carried out by your staff in your enforcement section of your… KEMPS PUBLISHING
Thankyou for your services. We encountered no problems on site over the weekend, I have heard good feedback from all the staff special thanks… Clinton Enterprises
Dear Team, Please accept my sincere and grateful thanks for achieving an excellent outcome in respect of the professional way your officers executed my… Irene Smithson
Dear Sirs, We would like to say the biggest thank you to you all. When this case first happened, we were gutted; we thought… Carol Heather Jayne Harding
Dear Sirs, Thank you for recovering a significant long outstanding debt of ours, we couldnt have done it without you. Collection and payment to… Riverview Portfolio Ltd
Thank you for the swift and professional services we received from your company and the ease of use your website provided. I would have… Scala
I would like to take this opportunity to express how pleased and impressed I am with the service which your company has provided me… Champion Mall
Thank you very much for the successfully collecting an outstanding County Court Judgement. I would like to take this opportunity to thank you very… ROSSI ICE CREAMS