Code Of Ethics
To perform all professional duties on accordance with the highest moral principles and never be guilty of conduct which will bring reproach upon the company or its clients.
To perform all professional duties in accordance with the Company Quality Policy.
To respect the privacy of clients and their lawful confidences.
To ensure our services are adequately secure to protect the privacy and guard against disclosure or private information.
To ensure that all employees and other persons paid by the company adhere to this Code of Practice and accept responsibility for their actions.
To conduct all investigations within the bounds of legality, morality and professional ethics.
To respect the best interest of our clients by maintaining the highest of professional ethics.
To respect the best interest of our clients by maintaining the highest standards of proficiency. We will report to our clients all the facts ascertained whether they be advantageous or detrimental, and nothing will be withheld from client save by dictates of the law.
To indemnify the client against them as a result of their acting upon information supplied by Direct Collections Bailiffs Ltd, which subsequently proves to be incorrect.
Please note that any complaint you may have about parking ticket issue or appeal cannot be submitted to DCBL.
For any complaints or queries visit: dcbltd.com/complaints
Covid-19 Safe certificate- dcbltd.com/covid19safecert
Field Agents Risk Assessment- dcbltd.com/fieldagentriskassessment
What Our Clients Say...
I have used your services for a number of years both as an agent acting on behalf of my client and in a personal… Atlas One
We have found you to be prompt, courteous and efficient in carrying out the tasks entrusted to you and would certainly recommend you to… UK Isles Ltd.
I am pleased to confirm that we are totally satisfied with your service in collecting monies from the defaulter. Your service was prompt and… JIGSAW PROPERTY CARE
Dear Jane, Thank you for all your help in recovering the outstanding debt from our customer. Your perseverance has paid off with now the… Alpha
Dear Sir/Madam, I recently needed to use your services and am writing to give positive feedback regarding the process and express my thanks at… Sunley Financial
I have been thoroughly impressed with the service provided by DCBL. They have kept me up-to-date throughout the process and ensured that all the… WINKWORTH
We have always found their team a pleasure to deal with and extremely proactive, and even when we have given last minute emergency requests… Complete Security Service
Thank you very much for the successfully collecting an outstanding County Court Judgement. I would like to take this opportunity to thank you very… ROSSI ICE CREAMS