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Letter Driven Debt Recovery

Unrivalled early engagement & higher collection rates

Every year we collect millions of pounds from data files that our competitors have deemed unrecoverable.

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  • Chevron arrow The largest parking enforcement debt recovery company in the UK.
  • Chevron arrow High levels of early engagement achieve unrivalled collection rates.
  • Chevron arrow Our brand awareness means we collect debts that others can't.

Our clients include

Letter Driven Debt Recovery

DCBL’s letter driven recovery service is the perfect solution for high volume debt portfolios. Our tailored collections strategies are designed to maximise customer engagement at the earliest possible stage to:

  • minimise the impact and stress on your customers
  • initiate swift settlement or enter payment arrangements
  • identify, promptly in the collection process, any customers that require support through our dedicated welfare team
  • provide an early resolution to our clients

DCBL achieve this by utilising an advanced tracing model, which comes at no extra cost to our clients, enabling us to trace and validate every customer address we receive.

This establishes exceptional accuracy of right party contact, which, when combined with DCBL’s strong and credible brand, enhances our proactive engagement with customers.

The result of this is DCBL’s industry-leading rates of early engagement: a key factor in how we achieve a proven 25% higher recovery rate than that of our competitors.

Where Court action is required, DCBL can initiate a seamless case transfer to DCB Legal, one of the largest litigators in the UK and a key part of the Direct Group.

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Our success sets us apart

Discover how DCBL can support your business with our letter driven process.

Call Us - 0203 298 0201
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Letter Driven Recovery in action

We have created a solution that delivers exceptional results and allows us to recover debts that our clients would have normally disregarded in the past.

Our Letter Driven Process

Successful and effective

Our Letter Driven Solution focuses on high volume debts, with its proven success directly influenced by our strategic approach. Once we verify every address received, our unrivalled early engagement rate results in a higher propensity of payment.

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Our Letter Driven Process

Successful and effective

Our Letter Driven Solution focuses on high volume debts, with its proven success directly influenced by our strategic approach. Once we verify every address received, our unrivalled early engagement rate results in a higher propensity of payment.

Contact us

Data file received

Data verification
and advanced tracing

Commence letter
driven process

Successful outcome achieved

Strategy review
including litigation

Utilise other
engagement channels

Data file received

Data verification
and advanced tracing

Commence letter
driven process

Utilise other
engagement channels

Strategy review
including litigation

Successful outcome achieved

Letter Driven Debt Collection works

We collect debts that our competitors simply can’t.

Contact Us Now
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Our approach

Early Engagement

We achieve the earliest stage resolution while minimising cost to you. This is due to our unique brand awareness: your customers recognise us and are likely to pay quickly.

Tailored collection

We achieve proven success on first and second letter placements but we can tailor our processes to the needs of your bulk portfolio and business.

Address verification

DBCL monitor and trace debtors during all stages of the process to provide accurate address verification, ensuring less missent mail and reducing time and cost.

"Over the past three years we have used the services of DCBL, and found them to be extremely successful in the collection of our monies"

Mr Philip J Hughes, Founder & MD

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"I would like to express our sincere thanks for your services over the past 5 years. We have been more than impressed with your services, your team are very professional..."

Listers Central Limited

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"We have worked with DCBL on several cases over the years, and have always found them to be efficient and professional. The service is cost-effective"

Hampton Lovett

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"During this time, we have always found them to be professional, trustworthy, and always gone over and above what I would have expected."

Anthony Remer - Partner

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"Yet again you have exceeded our expectations. Within a fortnight I received the very welcome news that you had recovered the debt in full - thank you again."

Paul Riches, Business Manager

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"Thank you, to you and your team, particularly Sheila for your patience and tenacity with this case. The debtor was a particularly awkward individual and I am tremendously impressed..."

Howard Perry

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"After nearly 3 years of false promises and court action I thought I may never see my money. DCBL managed to recover £10,000 from a client..."

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"We were very pleased with the speed of the action taken. We were kept informed all the way through to collection. Your team were excellent."

Mrs Patricia Bedford. Credit Control for Toshiba TEC UK.

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"My company has found DCBL to be very professional and efficient and would not hesitate to employ their service again."

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"DCBL staff are a pleasure to deal with and have provided us with expertise and guidance. I would not hesitate in recommending DCBL and the professional service they offer. "

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Protecting your reputation

Your data files will be imported directly via a secure portal and maintained to ICO specifications and standards, as well as our ISO 27001 Information Security standard. We also provide the option of data cleansing, ensuring all data is up to date, removing duplication and creating a more accurate campaign.

DCBL understand the importance of protecting our clients’ reputations, and we work with our clients throughout the process to achieve the best results in a compliant and professional manner.

Our proficient Welfare and Support team is always on hand to provide assistance when needed; DCBL is committed to providing an ethical and compliant service.


DCBL are accredited by

BPA logo DCBL accreditations ISO 9001 logo

FCA & MOJ Approved & Regulated

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