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Debt Recovery & New Business Associate

A fantastic new opening for a customer-focused, Debt Recovery and New Business Associate to join our continually growing organisation, offering excellent earning potential and real career progression.

As we continue to expand our operations, we are seeking a friendly, highly skilled, target driven sales associate. In this role, you will need to have a sales-oriented mindset and desire to succeed. your duties include cultivating new leads into sales, upselling and cross-selling where possible, building positive relationships with new and existing clients whilst managing large volumes of enquiries. Part of the role will also consist of collecting debts from debtor’s who have failed to pay our clients.

This position will suit someone who has experience within a sales and fast-paced client services environment. By liaising with clients over the telephone, you will have the opportunity to build a strong rapport, provide an excellent service and discuss the correct pathway to recover their outstanding debts. You will need strong communication skills, an ability to work in a fast paced environment and have the ability to multitask.

What’s on Offer?

  • Competitive basic salary of £28,000, (OTE of £56,000)
  • Flexible Hours
  • 30 days Annual Leave (including Bank Holidays and your birthday off)
  • Full training provided
  • Genuine career progression
  • Free Parking
  • Free tea & coffee making facilities
  • Free breakfast on alternate Fridays
  • Dress Down Fridays
  • Early finish Fridays
  • Social events
  • Employee Assistance Programme
  • Newly refurbished offices

Key Responsibilities:

  • Talking new and existing clients through the debt recovery services we offer. This is done via inbound calls, outbound calls and emails.
  • Ensure a positive and professional client service experience is provided.
  • Use of creditsafe, companies house and other platforms to proactively identify new business opportunities.
  • Support our clients by answering any queries they may have related to their case.
  • Develop excellent relationships with clients, ensuring long-term partnerships are formed.
  • Advance serious issues to management toward prompt resolution.
  • Maintain client records and document processes.
  • Ensure all new business leads are contacted on the day the enquiry was made.
  • Ensure all new business leads are followed up within business SLA’s.
  • Chase individuals and businesses to recover payments for our clients.

Skills Required:

  • Solid experience in Sales / Business Development or Customer Service
  • Debt Recovery Experience
  • High level of organisational skills
  • Ability to multi-task and manage a high volume of work
  • Excellent IT skills; be proficient using Microsoft office programs
  • Strong communication skills, excellent telephone manner and writing skills (letters and emails)
  • Have a tenacious and “can-do” attitude!
  • Ability to coordinate with other departments on client-related matters
  • Target Driven

Desirable (but not essential):

  • Sales Experience
  • Debt Recovery Experience
  • Business Development Experience
  • Client Management Experience

Please note: This is not a hybrid role and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCBL to store your personal information on file for Recruitment purposes.

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