A Day In the life of a High Court Enforcement agent.

04th April 2019

Most Mornings involve preparing various tasks in order to effectively execute writs and court orders on behalf of judgement creditors. As an enforcement agent, I commence the day by making sure I have all the necessary paperwork’s and equipment in place to effectively target judgement debtors/defaulters or complete orders required throughout the day.

This involves checking and sorting electrical devices, phones and iPad bodyworn CCTV camera, all protective equipment such as heavy boots and stab vest and identifiable high court enforcement jacket.

The day would usually commence around 05:30 am, whereas an agent I would have prepared a route the night before of all required attendances to proactively and effectively target the judgement debtors and tasks to maximise result in clients best interests.

I would ordinarily seek to arrive at my first address for between the hours of 06:00 and 06:30 am, this is the time when I would find most people are at home either preparing to start their day or asleep giving a greater likelihood of the judgement debtor being at home to resolve the issue.

The day would then usually revolve around various other tasks and orders, these can include forfeitures of tenancy or lease agreement on behalf of landlords, removal of travellers from illegal encampments or trespass on private land and more commonly the enforcement of high court writs on behalf of judgement claimants.

Days and times of activities can vary upon client instruction requirement or request, for example, if a business doesn’t open until 9 am to attend before it is open logically would make no sense, therefore planning and preparation is key to the successful execution of a task.

Most days involve travelling between multiple different debtor premises, and usually, this means several motorway miles between locations towns and areas. Traffic management also comes into play logistically as an agent it is always beneficial to maximise daily attendances in order to meet client service levels.

As an agent on a standard day I would ordinarily visit between 6 and 10 addresses daily, between the hours of 06:00 am and 16:00 pm working an average of 10 hours and covering approximately 200miles

Daily enforcement duty can and usually is very demanding, most if not all judgement debtors react in the same way. A debtor hardly appreciates the attendance of an enforcement agent in the early hours looking to make them pay or do something they have been avoiding or evading. Agents are regularly met with hostility, volatility abuse and threats.

Occasionally judgement debtors can become violent towards the agent and the enforcement process, to mention but a few recent events on one day last week the brandishing of an unsheathed Samurai sword in an attempt to intimidate, a lump hammer behind the desk of a shopkeeper who clearly did not want to lose his stock or takings, angry dogs preventing entry to a home or travellers refusing to leave land they have committed trespass upon until the private parking company agree to remove any tickets they accrued within their 4 days illegal occupancy of private land, this being a stereotypical day of enforcement!

An itinerary or enforcement duties on Friday

22nd March 2019 for Agents Parker and Agent Pascoe.

Wake up and start day 04:45 am

Get into the van and prepare route 05:20 am meet a colleague and Set off to first destination- private domicile at 05:30 am

Arrival at the home address of judgement debtor- 06:05 am the result, balance paid in full after immobilisation of vehicle, no issues.

Departure to 2nd domestic address 07:45 am Arrival at second address 08:20 am- contact with the debtor, heated as the front door open and agents gained access by open access and peaceable means. Debtor took exception but situation calmed and result in significant part payment of judgement debt as agreed by claimant payment arrangement in place to prevent removal of goods, departure 09:50 am

Departure to third domestic address 09:55am- result no contact from address but clearly occupied, reasonable to assume persons out at work as fair condition property, enquiries with neighbours for as much information on property as possible for example times of occupancy/vehicles/names and contact numbers, correspondence left for judgement debtor to contact agent to prevent enforcement by payment before further action and reattendance by agents looking to remove asset.

Departure for fourth domestic address 10:20 am arrival at fourth address 11:00 am, property vacant and clearly unoccupied. No furnishings and no viable intel from the neighbour, no letting agency details for landlord intel, forced to fail enforcement of the judgement and tracing service offered to judgement claimant.

Departure for fifth address 11:25 am, traveller serves pre-removal, arrival 12noon. Travellers seem fairly compliant at first until they request parking tickets accrued during the stay on landowner property are squashed. When told cannot be guaranteed, threats towards landlord and site. Travellers served notice to quit and given 24hours to vacate before physical removal from the site.

Departure for sixth address 13:40 pm, commercial property cash and carry/ mini market/ wholesaler. Arrival 14:15 pm entered site agents requested payment but refused when the agent made way behind counter unsheathed sword lump hammer and knives found, non ornimental clearly no logical reason to be there other than weapons. Agents immediately secured threat, police called but did not attend. Shop closed to the dissatisfaction of the judgement debtor, contents prepared for removal, including approximately 400kgs in 20kilo sacks of branded rice and dry goods for sale at auction. Result- after nearly 4 hours of negotiations, payment in full achieved on behalf of the client. Departure 17:50pm

6 pm set off home. Daily attendances completed. Arrival at home 19:00hrs, preparation for following day admin and paperwork completed by 20:30hrs.

A long but productive day.

All in all as enforcement agents we encounter a wide and varied degree of situations, people and issues. The job itself is mentally and sometimes physically taxing but one I personally feel is rewarding. The collection of monies for those who are rightfully owed is a seemingly thankless task to the agent involved, but the reward comes from knowing justice has been served and someone somewhere will appreciate the professionalism and efforts of all concerned in the recovery of their judgement. We work long and hard travelling up and down the country on behalf of various clients from individuals to corporates alike. After a combined total of 15years experience within the enforcement industry both Myself agent Parker and colleague agent Pascoe could not see ourselves in any other career and fully enjoy and appreciate working in the career we do.

Working for such a well-known company in DCBL is also a major positive in the job we do.

Both of us as agents have worked for various other enforcement companies over the years and with DCBLs routes and ethics firmly set with the clients best interest and customer focus at heart, this benefits ourselves as agents knowing we act righteously in efforts to recover money and sums due to those who are wronged.

We believe key to the company and our success as agents comparable to other bigger corporate companies to which we have working enforcing judgements for in the past is that as agents we both feel satisfied that everything we do is valued right from the initial instruction to enforce a judgement right through to what we hope is a successful resolution for the judgement claimant.