How We Protect Client Reputation While Collecting Debts

3rd August 2020

Client Reputation While Collecting Debts – One of the biggest misconceptions about using a Debt Collection Agency is that your reputation with the debtor will be forever damaged, and the business relationship could come to an end.

Although the other party owes you money, there are plenty of reasons you might want to maintain a good business relationship.

They could be a long-time client or customer, who usually pays in good time but slipped up on this occasion. They could be a potentially valuable and profitable customer for years to come if they were encouraged more firmly to make timely payments. Or you may simply wish to maintain a positive reputation to your wider customer base, whilst still getting paid on time.

Thankfully, using a Debt Collection Agency to chase an unpaid invoice doesn’t have to mean the end of the business relationship.

In fact, DCBL has found that when approached the right way, ethical debt collection can improve the business relationship.

One recent review on Trustpilot said that DCBL’s debt collection services “made us feel professional and will make sure the client gives us a bit more respect next time.”

Here are some of the ways DCBL protects your reputation:

We hold numerous accreditations

As the Debt Collection Agency exclusively featured on Channel 5’s “Can’t Pay? We’ll Take It Away!”, DCBL has become the public face of our industry. This has brought lots of attention to the business, and with that has come added scrutiny in our practices.

Unlike most of our competitors, to reassure our clients we have attained every accreditation available, including being authorised by the Financial Conduct Authority, Credit Services Association and Collector Accreditation Initiative, as well as maintaining BSI ISO 27001 Information Security standard and BSI ISO 9001 Quality Management Systems.

We only take on cases that are recoverable

While debt collection is rarely straightforward, we avoid wasting our time or your money by thoroughly vetting each case before we agree to take it on. If we are not confident that the debt is recoverable, we will tell you. This means you are not damaging your reputation by chasing unrealistic cases and aggravating your situation without benefit.

Our agents wear body-worn cameras

To protect all parties during face to face debt collection visits, our agents wear cameras to record everything that happens and is said during the visit. This gives peace of mind that we always act ethically and fairly.

We invite customer reviews on Trustpilot

Over the years we have helped thousands of businesses and individuals recover debts and achieve an overall positive result. We currently have over 1,000 five-star reviews for our services on Trustpilot, maintaining an “excellent” overall rating.

Click to read genuine client reviews.

So, if you have unpaid invoices but want to protect your reputation, DCBL is the ideal Debt Collection Agency to help. Call 0203 298 0201 or fill in our contact form and we will be happy to talk you through our process.