Face To Face Debt Collection
Person to person contact significantly increases collection rates
Unlike many of our competitors DCBL have invested in our people and not automated dialling systems as experience has taught us emails, telephone calls, text messages and letters are at lot easier to ignore than our people.
Our Approach
On instruction a full financial profile including real time trace, address verification, financial, asset and credit score is completed, this information is a key factor when we speak to or meet the debtor. Initially contact is made by letter and telephone to open up lines of communication and tactfully negotiate settlement, if these are ignored field agents can visit the debtors business premises.
Compliance
Our internal and field based teams are chosen for their negotiation skills and diligence, protecting your reputation and ours whilst still achieving outstanding collection success rates. Our in house SRA regulated legal team can provide specialist advice and solutions should litigation or any other court action be required.
DCBL debt recovery services are authorised and regulated by the Financial Conduct Authority (FCA) & Information Commissioners Office (ICO data protection) members of the consumer credit association (CSA) and hold ISO 9001 accreditation.
Call 0800 046 0451 or fill in our enquiry form.