Chevron

Face to Face Debt Collection

In-person contact significantly increases collection rates

DCBL have people on the ground located throughout the UK recovering your debts in person with industry-leading success.

Face to face interaction sets DCBL apart from other debt collection agencies.

Unlike many of our competitors, DCBL has invested in our people and not automated dialling systems. Decades of experience has taught us that emails, telephone calls, text messages and letters are a lot easier to ignore than a face to face conversation.

We are an award-winning debt collection and CCJ enforcement agency with industry-leading recovery rates. Our internal and field-based teams are chosen for their negotiation skills and diligence, protecting your reputation and ours while achieving outstanding collection success rates. Their over the phone and face to face skills are some of the reasons why DCBL has some of the best debt recovery rates in the industry.

As exclusively featured on the popular TV show

Can't pay? We'll take it away! logo
Get my free quote
DR - Get a free quote

DCBL are accredited by

FCA & MOJ Approved & Regulated

Our Face to Face Approach

On the instruction of debt, we complete a full financial profile including real-time trace, address verification, financial, asset and credit score of the debtor. This information is a key factor in speaking to or meeting the debtor face to face and reaching a speedy conclusion.

Initially, contact is made by letter and telephone to open up lines of communication and tactfully negotiate a settlement. However, if these are ignored, field agents will visit the debtor’s premises and talk face to face with the debtor. This escalation from telephone to face to face contact is often enough to get the debtor to pay back the money they owe.

Face to face debt collection is not a strategy most debt collection agencies in the UK use because it costs more in company resources, requires more highly trained staff and needs experience behind it. However, DCBL isn’t most collection agencies: we’re one of the UK’s most effective. Our face-to-face approach gets results.

face to face debt recovery
Chevron

Why choose DCBL for Debt Recovery

DCBL prides itself on providing an effective and compliant recovery solution from the initial recovery letter to agent enforcement,
meaning any impact on you and your business is kept to an absolute minimum.

Industry-Leading Recovery Rates

Proven 25% higher recovery rate.

Industry-Leading Recovery Rates

DCBL have a proven 25% higher recovery rate than that of our competitors due to our unique brand awareness, which means we collect debts that others simply can't.

Person-to-Person Collection

DCBL's Certificated Agents will visit your debtors in person.

Person-to-Person Collection

DCBL recognises that face-to-face contact can achieve a higher collection rate than letters or phone calls alone. Our agents are professional and will collect your money effectively and ethically.

Unrivalled Brand Awareness

DCBL's unrivalled brand awareness simply means we collect more than anybody else.

Unrivalled Brand Awareness

DCBL achieve high levels of early engagement due to our participation in the popular TV Series "Can't Pay? We'll Take It Away!" which created a unique brand awareness that is instantly recognised and trusted.

Fast, Fixed-Fee Service

Speed can be the difference between failure and success.

Fast, Fixed-Fee Service

Collecting what is owed as quickly as possible is a priority: the chances of successful debt collection rise exponentially the sooner the process is started. DCBL offers an effective debt recovery service with no hidden costs.

DCB Legal

One of the only providers of complete debt recovery solutions, our sister company DCB Legal works in conjunction with DCBL.

DCB Legal

DCBL provides seamless integration into specialist debt recovery legal solutions. This gives us the unique capabilities to provide an effective debt recovery journey from the first reminder letter to agent enforcement.

Nationwide Service

Nationwide coverage via DCBL's five strategically placed offices.

Nationwide Service

With five regional offices, DCBL can provide a truly nationwide service. We have the necessary infrastructure and administrative support, along with vital local knowledge, to deliver an exceptional recovery service.

Protecting your Brand Reputation

DCBL protects both our reputation and yours.

Protecting your Brand Reputation

DCBL values professionalism and ethical practices and work closely with you to ensure we protect your reputation, as well as our own, throughout the enforcement process.

Data-Driven Debt Collection

Accurate data: the key to successful debt recovery.

Data-Driven Debt Collection

DCBL invests in the most up-to-date, real-time trace and address verification systems to obtain the subject’s most recent credit activity and link them to any address and telephone number they may be using.

"We were very pleased with the speed of the action taken. We were kept informed all the way through to collection. Your team were excellent."

Mrs Patricia Bedford. Credit Control for Toshiba TEC UK.

More Testimonials
"We have worked with DCBL on several cases over the years, and have always found them to be efficient and professional. The service is cost-effective"

Hampton Lovett

More Testimonials
"We are extremely impressed and pleased with the services you provided. We will not hesitate to use your services again, and, indeed, have already done so. "

Carters Solicitors LLP

More Testimonials
"DCBL staff are a pleasure to deal with and have provided us with expertise and guidance. I would not hesitate in recommending DCBL and the professional service they offer. "

More Testimonials
"Thank you, to you and your team, particularly Sheila for your patience and tenacity with this case. The debtor was a particularly awkward individual and I am tremendously impressed..."

Howard Perry

More Testimonials
"I would like to express our sincere thanks for your services over the past 5 years. We have been more than impressed with your services, your team are very professional..."

Listers Central Limited

More Testimonials
"During this time, we have always found them to be professional, trustworthy, and always gone over and above what I would have expected."

Anthony Remer - Partner

More Testimonials
"Yet again you have exceeded our expectations. Within a fortnight I received the very welcome news that you had recovered the debt in full - thank you again."

Paul Riches, Business Manager

More Testimonials
"After nearly 3 years of false promises and court action I thought I may never see my money. DCBL managed to recover £10,000 from a client..."

More Testimonials
"My company has found DCBL to be very professional and efficient and would not hesitate to employ their service again."

More Testimonials
Chevron
Our approach

Financially
efficient

DBCL do not waste your time or your money; unlike many of our competitors, we’ll tell you if we think your debt is irrecoverable.

Real-time reporting

Up-to-date electronic systems provide real-time information. DCBL will update you throughout the process, offering advice and support.

Extensive client portfolio

DCBL has a portfolio of satisfied clients ranging from blue-chip companies, SMEs and sole traders, to private individuals.

Committed to excellence

DCBL exceeds guidelines set by our accreditations from the FCA, CSA, CAI and ISO 27001 and 9001.

Ethical and efficient debt recovery

Let us know how we can help by getting a free quote today!

Start My Free Quote Now
Chevron
One solution

Debt recovery made simple

Once we receive your instruction we will work with you to tailor our approach to best ensure the swift and successful collection of your monies. The end result: your money is recovered through an effective and ethical approach that will ensure your reputation and relationships are protected.

Contact us
One solution

Debt recovery made simple

Once we receive your instruction we will work with you to tailor our approach to best ensure the swift and successful collection of your monies. The end result: your money is recovered through an effective and ethical approach that will ensure your reputation and relationships are protected.

Contact us

Review with a specialist
debt recovery advisor

Undertake internal
pre-recovery investigation

Commence collection process

Successful outcome achieved

Review additional
collection strategies

Utilise field agents

Review with a specialist
debt recovery advisor

Undertake internal
pre-recovery investigation

Commence collection process

Utilise field agents

Review additional
collection strategies

Successful outcome achieved