Face To Face Debt Collection

Person to person contact significantly increases collection rates

Face to face debt collection is one of the services that sets DCBL apart from other debt collection agencies. Unlike many of our competitors, DCBL has invested in our people and not automated dialling systems. Decades of experience has taught us that emails, telephone calls, text messages and letters are a lot easier to ignore than a face to face conversation.

We are an award-winning debt collection and CCJ enforcement agency with industry-leading recovery rates.

Our Face to Face Approach

On the instruction of debt, we complete a full financial profile including real-time trace, address verification, financial, asset and credit score of the debtor. This information is a key factor in speaking to or meeting the debtor face to face and reaching a speedy conclusion.

Initially, contact is made by letter and telephone to open up lines of communication and tactfully negotiate a settlement. However, if these are ignored, field agents will visit the debtor’s premises and talk face to face with the debtor. This escalation from telephone to face to face contact is often enough to get the debtor to pay back the money they owe.

Face to face debt collection is not a strategy most debt collection agencies in the UK use because it costs more in company resources, requires more highly trained staff and needs experience behind it. However, DCBL isn’t most collection agencies: we’re one of the UK’s most effective. Our face-to-face approach gets results.

Our Team

Our internal and field-based teams are chosen for their negotiation skills and diligence, protecting your reputation and ours while achieving outstanding collection success rates. Their over the phone and face to face skills are some of the reasons why DCBL has some of the best debt recovery rates in the industry.

Our in house SRA regulated legal team can provide specialist advice and solutions should litigation or any other court action be required.


DCBL debt recovery services are authorised and regulated by the Financial Conduct Authority (FCA) & Information Commissioner’s Office (ICO data protection) members of the consumer credit association (CSA) and hold ISO 9001 accreditation.

Contact Us

Call us today on
0800 091 0585

Awards & Accreditations

Legal Services Provider of the Year


View our client testimonials

What Our Clients Say...

We first had contact with Direct Security following a burglary at the Hospice earlier in the year, in which without hesitation they got in… Halton Haven Hospice
Thank you for your assistance with the successful recovery of full Judgement amount from our County Court Judgement Debt.  From my own perspective I… FOX GRANT
Dear Matt It was great to receive your call this morning to confirm that our problem client has cleared his debt. Thank you, to… Test2protect
Dear Jane A quick letter hust to express my gratitude to you and your team (office & field) After our debtor defaulted on a… Gareth Jones
In February 2017 I employed the services of DCBL to recover a debt from a builder who had failed to build and was evading… Yvonne Monk
I am writing to express my sincere thanks for your professionalism, expertise and efficiency in which you handled the collection of payment for outstanding… Ms D D Aherne
It is with great pleasure that I am happy to provide a testimonial for the amazing work your company has done for us. We… Lets11
We have dealt with other collection agencies and bailiffs but I must say that you were very prompt and helpful and you did exactly… Anthony Hill Commercial
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