Face To Face Debt Collection

Person to person contact significantly increases collection rates

Face to face debt collection is one of the services that sets DCBL apart from other debt collection agencies. Unlike many of our competitors, DCBL has invested in our people and not automated dialling systems. Decades of experience has taught us that emails, telephone calls, text messages and letters are a lot easier to ignore than a face to face conversation.

We are an award-winning debt collection and CCJ enforcement agency with industry-leading recovery rates.

Our Face to Face Approach

On the instruction of debt, we complete a full financial profile including real-time trace, address verification, financial, asset and credit score of the debtor. This information is a key factor in speaking to or meeting the debtor face to face and reaching a speedy conclusion.

Initially, contact is made by letter and telephone to open up lines of communication and tactfully negotiate a settlement. However, if these are ignored, field agents will visit the debtor’s premises and talk face to face with the debtor. This escalation from telephone to face to face contact is often enough to get the debtor to pay back the money they owe.

Face to face debt collection is not a strategy most debt collection agencies in the UK use because it costs more in company resources, requires more highly trained staff and needs experience behind it. However, DCBL isn’t most collection agencies: we’re one of the UK’s most effective. Our face-to-face approach gets results.

Our Team

Our internal and field-based teams are chosen for their negotiation skills and diligence, protecting your reputation and ours while achieving outstanding collection success rates. Their over the phone and face to face skills are some of the reasons why DCBL has some of the best debt recovery rates in the industry.

Our in house SRA regulated legal team can provide specialist advice and solutions should litigation or any other court action be required.


DCBL debt recovery services are authorised and regulated by the Financial Conduct Authority (FCA) & Information Commissioner’s Office (ICO data protection) members of the consumer credit association (CSA) and hold ISO 9001 accreditation.

Contact Us

Call us today on
0800 091 0585

Awards & Accreditations

Legal Services Provider of the Year


View our client testimonials

What Our Clients Say...

Dear Jane, Thank you for all your help in recovering the outstanding debt from our customer. Your perseverance has paid off with now the… Alpha
Dear sir, This is a letter of appreciation for collecting the outstanding debt I have had on my books for nealry 6 years. As… Steda Plant Hire Ltd
I have used your services for a number of years both as an agent acting on behalf of my client and in a personal… Atlas One
Dear Sir/Madam, I recently needed to use your services and am writing to give positive feedback regarding the process and express my thanks at… Sunley Financial
Dear Helen, I would like to thank you for all your hard work and support over the past 12 months. Our Board of Directors… WNCU
I would strongly recommend Direct Collections Ltd who recently assisted with an unpaid invoice.  I am very grateful to all of the team who… Lifestyle PR Consultant
Dear Team, Please accept my sincere and grateful thanks for achieving an excellent outcome in respect of the professional way your officers executed my… Irene Smithson
Dear Sirs, We had been struggling for 18 months trying to recover outstanding monies from a customer, who despite numerous promises, failed to pay… Westholme Firewood
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