Face To Face Debt Collection

Person to person contact significantly increases collection rates

Unlike many of our competitors, DCBL have invested in our people and not automated dialling systems as experience has taught us emails, telephone calls, text messages and letters are a lot easier to ignore than our people.

Our Approach

On instruction a full financial profile including real-time trace, address verification, financial, asset and credit score is completed, this information is a key factor when we speak to or meet the debtor. Initially, contact is made by letter and telephone to open up lines of communication and tactfully negotiate a settlement, if these are ignored field agents can visit the debtors business premises.

Compliance

Our internal and field-based teams are chosen for their negotiation skills and diligence, protecting your reputation and ours while still achieving outstanding collection success rates. Our in house SRA regulated legal team can provide specialist advice and solutions should litigation or any other court action be required.

DCBL debt recovery services are authorised and regulated by the Financial Conduct Authority (FCA) & Information Commissioners Office (ICO data protection) members of the consumer credit association (CSA) and hold ISO 9001 accreditation.

Contact Us

Call us today on
0800 091 0585

Awards & Accreditations

Legal Services Provider of the Year

Testimonials

View our client testimonials

What Our Clients Say...

Your team showed true professionalism with accurate attention to detail and without fuss, also coupled with speed of service.… Aaron Properties
Dear Mr Blackthorne Thank you for your recent services to successfully collect an outstanding County Court Judgement owing to W J Nigh & Sons… W J NIGH & SONS LTD
Further to your letter of the 9th August 2016, I apologise for the delay in replying. I would like to take the time to… Toshiba
Thank you for all your help and support through all the ups and downs, court spelling mistakes, and distraught women on the phone barely… Pat Hedgeley
Dear David, We engaged you on the 26th April to try to recovery an outstanding debt of £6415.60. We have today received the full… Suresafe Electrics
I write with regard to the recent work that dcbl undertook on behalf of one of my clients whereby possession of a residential property… COLLYER BRISTOW LLP SOLICITORS
We were delighted with both the speed of the recovery, less than three days from the date we returned the warrant to you and… Hellier Langston
To whom it may concern Direct Security have been an approved contractor of Spacecares for manned guarding, keyholding, alarm response, concierge and Building Manager… Spacecare
Want Our Help?

Call 0800 046 0451 or fill in our enquiry form.