Face to Face Debt Collection
In-person contact significantly increases collection rates
DCBL have people on the ground located throughout the UK recovering your debts in person with industry-leading success.
Face to face interaction sets DCBL apart from other debt collection agencies.
Unlike many of our competitors, DCBL has invested in our people and not automated dialling systems. Decades of experience has taught us that emails, telephone calls, text messages and letters are a lot easier to ignore than a face to face conversation.
We are an award-winning debt collection and CCJ enforcement agency with industry-leading recovery rates. Our internal and field-based teams are chosen for their negotiation skills and diligence, protecting your reputation and ours while achieving outstanding collection success rates. Their over the phone and face to face skills are some of the reasons why DCBL has some of the best debt recovery rates in the industry.
As exclusively featured on the popular TV show
DCBL are accredited by
Authorised and Regulated by the Financial Conduct Authority
Our Face to Face Approach
On the instruction of debt, we complete a full financial profile including real-time trace, address verification, financial, asset and credit score of the debtor. This information is a key factor in speaking to or meeting the debtor face to face and reaching a speedy conclusion.
Initially, contact is made by letter and telephone to open up lines of communication and tactfully negotiate a settlement. However, if these are ignored, field agents will visit the debtor’s premises and talk face to face with the debtor. This escalation from telephone to face to face contact is often enough to get the debtor to pay back the money they owe.
Face to face debt collection is not a strategy most debt collection agencies in the UK use because it costs more in company resources, requires more highly trained staff and needs experience behind it. However, DCBL isn’t most collection agencies: we’re one of the UK’s most effective. Our face-to-face approach gets results.
Why choose DCBL for Debt Recovery
DCBL prides itself on providing an effective and compliant recovery solution from the initial recovery letter to agent enforcement,
meaning any impact on you and your business is kept to an absolute minimum.
Industry-Leading Recovery Rates
Proven 25% higher recovery rate.
Industry-Leading Recovery Rates
DCBL have a proven 25% higher recovery rate than that of our competitors due to our unique brand awareness, which means we collect debts that others simply can't.
Person-to-Person Collection
DCBL's Certificated Agents will visit your debtors in person.
Person-to-Person Collection
DCBL recognises that face-to-face contact can achieve a higher collection rate than letters or phone calls alone. Our agents are professional and will collect your money effectively and ethically.
Unrivalled Brand Awareness
DCBL's unrivalled brand awareness simply means we collect more than anybody else.
Unrivalled Brand Awareness
DCBL achieve high levels of early engagement due to our participation in the popular TV Series "Can't Pay? We'll Take It Away!" which created a unique brand awareness that is instantly recognised and trusted.
Fast, Fixed-Fee Service
Speed can be the difference between failure and success.
Fast, Fixed-Fee Service
Collecting what is owed as quickly as possible is a priority: the chances of successful debt collection rise exponentially the sooner the process is started. DCBL offers an effective debt recovery service with no hidden costs.
DCB Legal
One of the only providers of complete debt recovery solutions, our sister company DCB Legal works in conjunction with DCBL.
DCB Legal
DCBL provides seamless integration into specialist debt recovery legal solutions. This gives us the unique capabilities to provide an effective debt recovery journey from the first reminder letter to agent enforcement.
Nationwide Service
Nationwide coverage via DCBL's five strategically placed offices.
Nationwide Service
With five regional offices, DCBL can provide a truly nationwide service. We have the necessary infrastructure and administrative support, along with vital local knowledge, to deliver an exceptional recovery service.
Protecting your Brand Reputation
DCBL protects both our reputation and yours.
Protecting your Brand Reputation
DCBL values professionalism and ethical practices and work closely with you to ensure we protect your reputation, as well as our own, throughout the enforcement process.
Data-Driven Debt Collection
DCBL invests in the most up-to-date, real-time trace and address verification systems to obtain the subject’s most recent credit activity and link them to any address and telephone number they may be using.
Mrs Patricia Bedford. Credit Control for Toshiba TEC UK.
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Hampton Lovett
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Carters Solicitors LLP
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Howard Perry
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Listers Central Limited
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Anthony Remer - Partner
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Paul Riches, Business Manager
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Financially
efficient
DBCL do not waste your time or your money; unlike many of our competitors, we’ll tell you if we think your debt is irrecoverable.
Real-time reporting
Up-to-date electronic systems provide real-time information. DCBL will update you throughout the process, offering advice and support.
Extensive client portfolio
DCBL has a portfolio of satisfied clients ranging from blue-chip companies, SMEs and sole traders, to private individuals.
Committed to excellence
DCBL exceeds guidelines set by our accreditations from the FCA, CSA, CAI and ISO 27001 and 9001.
Let us know how we can help by getting a free quote today!
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Debt recovery made simple
Once we receive your instruction we will work with you to tailor our approach to best ensure the swift and successful collection of your monies. The end result: your money is recovered through an effective and ethical approach that will ensure your reputation and relationships are protected.
Contact usDebt recovery made simple
Once we receive your instruction we will work with you to tailor our approach to best ensure the swift and successful collection of your monies. The end result: your money is recovered through an effective and ethical approach that will ensure your reputation and relationships are protected.
Contact usReview with a specialist
debt recovery advisor
Undertake internal
pre-recovery investigation
Commence collection process
Successful outcome achieved
Review additional
collection strategies
Utilise field agents
Review with a specialist
debt recovery advisor
Undertake internal
pre-recovery investigation
Commence collection process
Utilise field agents
Review additional
collection strategies
Successful outcome achieved
DCBL Debt Collection Services
As one of the UK’s leading Debt Collection Agencies, DCBL offers a range of services to ensure you recover what is rightfully yours.
Letter Driven Debt Recovery
Letter driven collection is ideal for pursuing higher volume and lower amount collections, with a high success rate.
Find out more
Debtor Tracing
DCBL use the most up-to-date, real-time trace, and address verification systems to trace debtors.
Find out more
Commercial Lease Forfeiture Service
If your tenant is in arrears, instruct us to peacefully re-enter and forfeit the lease.
Find out more
High Court Enforcement
Expert Bailiff and Enforcement Agents as seen on "Can’t Pay? We’ll Take It Away!".
Find out more