In line with government regulations, DCBL’s High Court Enforcement visits will recommence from today (24th August 2020) under the Taking Control of Goods and Certification of Enforcement Agent (Amendment) (No 2) (Coronavirus) Regulations 2020.
DCBL have worked hard to adapt our visit protocols to comply with the High Court Enforcement Officers Association post-lockdown plan. This will ensure the safety of our agents and customers, and to deal appropriately with debtors who have been impacted by Covid-19 whilst continuing to compliantly collect on behalf of our clients.
We have also taken into account further guidance published on Friday 21st August by the Ministry of Justice, which reinforces that all enforcement must comply with advice from Public Health England regarding PPE and social distancing, and gives specific direction around enforcement in areas under local lockdown.
DCBL have been undertaking enforcement visits to commercial properties throughout this period, which has allowed us to thoroughly test our PPE strategy in the field.
Responsible, Ethical High Court Enforcement
As ever, DCBL are committed to maintaining the highest standards, exceeding government guidelines and our accreditations from the Financial Conduct Authority, Credit Services Association, Collector Accreditation Initiative and our BSI ISO standards (27001 Information Security, 9001:2015 Quality Management System).
Prior to the recommencement of visits, all our enforcement agents have attended our Head Office and taken part in additional training with regards to Covid-19, vulnerable people and have been briefed on the High Court Enforcement Officers Association Covid-19 post lockdown plan.
Vulnerability and Compliance
We recognise that due to the ongoing pandemic the rates of vulnerability have increased dramatically, therefore, to remain ethical, compliant, and proportionate our welfare team are reviewing all live cases daily to respond accordingly and provide assistance where possible.
All our agents have been advised on the effective use of PPE, the use of appropriate hygiene supplies and social distancing requirements. They have also been provided with full PPE. These protocols have been thoroughly tested in the field on commercial visits throughout the lockdown period.
More details on the specifics of our post-lockdown enforcement plan can be read by clicking here.