Our welfare and vulnerability team are working hard during these unprecedented and challenging times to ensure we are taking all steps necessary to accommodate customers changing personal circumstances, whilst meeting our client’s requirements for a compliant and speedy resolution.
We recognise that due to the ongoing pandemic the rates of vulnerability have increased dramatically therefore in order to remain ethical, compliant and proportionate our welfare team are reviewing all live cases daily to respond accordingly and provide assistance where possible.
Our Ethics Board made up of our Directors senior management team are meeting to review the ongoing Covid-19 situation daily via conference call and will follow updates from Public Health England along with the High Court Enforcement Association and will start normal practise when it is pertinent to do so.
Key staff safe working practices enable us to provide our clients with the best possible service during this difficult time. Following on from the continuity plans we have implemented; we will be operating in accordance with both our ISO 27001 and ISO 9001 accreditations.
We are also taking this opportunity to undertake remote training with all our agents to ensure quality standards are maintained and provide further guidance on the following modules:
- Vulnerability – Key characteristics, identification and signposting
- Proportionate and ethical delivery
- Social and Corporate Responsibility
- Modern Slavery Act
- Forced Marriage