DCBL & Parkingeye Announce New 4 Year Exclusivity Deal
8th May 2025
DCBL & Parkingeye, a relationship built on success!
Extending their partnership in a new four-year exclusivity deal, the UK’s leading debt-resolution provider, DCBL, and Europe’s largest car park management company, Parkingeye, continue to raise industry standards.
DCBL and DCB Legal’s CEO and Founder, Gary Robinson, explains:
“Our expertise, specifically in the parking industry, has allowed us to meet the interests of Parkingeye, providing them with bespoke services that enhance their ability to operate efficiently and ethically, whilst achieving much higher recovery rates than our competitors.”
DCBL has cemented its place in the sector, achieving unrivalled levels of debt resolution, with a strong focus on finding the optimal outcome for both motorists and DCBL’s clients. Similarly, Parkingeye maintains it’s position as the face of car park management in the UK, with thousands of car parks across the country.
Client Focused
“What sets us apart from our rivals, is our ability to assimilate with our clients, acting as an extension of their team and providing them with tailored services that meet their specific goals and needs.” says Robinson.
“This is a huge part of why our relationship with Parkingeye continues to strengthen; we understand each other’s values and therefore emphasise resolution, over simply obtaining payments. It’s integral to us that customers are treated fairly, and our client’s desired outcome is achieved responsibly.”
This ethical approach to debt resolution is a key contribution to DCBL’s relationship, not only with Parkingeye, but with all clients. Whilst DCBL’s profile in the sector speaks to the outstanding service they provide; their impressive roster of clients reflects their ability to nurture relationships and build trust with industry giants. Helping DCBL reach new heights is their sister company DCB Legal, who offer specialist support through all stages of debt-resolution, which enables their clients to utilise DCBL in a way that meets their specific requirements.
Leading the way
“What makes our relationship with DCBL unique is our respective positions as the largest companies in our fields.” Says Parkingeye’s Dave Greenbank, “We’re both motivated by the pressure to lead from the front, so our mission over the next 4 years of our partnership is to continue innovating and improving on the services we provide, which will no doubt be felt throughout the rest of the parking and debt-resolution industries.”
The pressure to set standards and constantly improve is nothing new to DCBL, who with over 25 years of experience, are comfortable at the forefront of debt resolution. Group Strategy Director of DCBL & DCB Legal, Lee Samuels-Camozzi, explains:
“Being industry leaders often means you receive the most scrutiny, so we’re aligned with Parkingeye on that level; consistently seeking to raise the standards and improve not just our own approach, but the future direction of the wider sector.”
Extending their partnership with this new four-year exclusivity deal is a cogent indicator that DCBL and Parkingeye will continue to be the torch bearers when it comes to car park management and debt resolution.
Welfare and vulnerability
Recognising vulnerabilities in customers and handling their cases ethically is an integral part of DCBL’s resolution process. Managing Director, Darren Connor, highlights:
“Identifying vulnerability is at the forefront of our approach. Our ability to engage at the earliest possible stage through multiple communication channels allows us to connect vulnerable customers with our dedicated welfare team.”
Meticulously ensuring that best practices are adhered to, and doing it with compassion, is something Greenbank prioritises at Parkingeye too:
“It makes our relationship easy knowing that they [DCBL] share our values of providing a service that is fair. It’s not just about resolving parking charges; it’s about making sure it’s done with care and has a positive impact on the service we provide our entire
customer base.”
Earlier in the year DCBL commissioned market research, which was collated with third party data into their, ‘Understanding an ever-changing customer base’ report. This report found that financial anxiety is a growing concern amongst the UK public, with 70% of adults experiencing stress over manging their finances in the past year. As proponents of ethical debt resolution, DCBL have used this report to inform and enhance their strategy, ensuring that customers are engaged with their cases, resolving their debts efficiently and mitigating potential stress.
The future of debt-resolution
Parkingeye will be amongst the first to benefit from the introduction of DCBL’s bespoke ‘Customer App’, which is poised to revolutionise debt-management in the parking industry. The DCBL App was developed and designed in-house with the support and expertise of their payment experts.
“As the need of our customers evolve, it’s important that we provide greater accessibility.” Says Robinson, “That’s why we’ve invested in the DCBL App, as an additional channel for customers to manage cases at their convenience.”
Utilising technology to take the stress out of debt, resonates with Parkingeye, as Greenbank explains:
“Improving accessibility and communication is a priority in the current age of parking, and DCBL’s app reflects this. It’s a fantastic innovation to kick off our renewed partnership and a sign of our combined commitment to a bright future for the parking world.”
