About
The UK’s leading debt recovery provider
For over 20 years DCBL has been providing exceptional Debt Recovery and High Court Enforcement services across the UK from our 5 strategically located offices.
Get in touch
DCBL is one of the UK’s largest Enforcement companies
DCBL specialises in Debt Recovery, high volume Letter Driven Debt Recovery and High Court Enforcement, exclusively featured in the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!.
The business initially started in 2001, and over the years, we have built a strong and trusted reputation that supports our work with both clients and their customers. We now collaborate with our sister company DCB Legal, forming Direct Group, to provide one solution to Debt Recovery; we’re continuously striving to act in an ethical and conscientious manner, protecting clients’ reputations and providing outstanding services.
Unrivalled Brand Awareness
We have a unique and unparalleled brand awareness due to our previous participation in the popular Channel 5 and Netflix TV series “Can’t Pay? We’ll Take It Away!” which established DCBL as the media face of Debt Recovery and High Court Enforcement.
This combined with our innovative strategies and effective early engagement approach positions us as the UK’s most successful Debt Recovery Agency.
In the last 12 months, we have collected tens of million pounds for our clients whilst maintaining a 98% client retention rate; we recognise the importance of delivering an exceptional level of service and maintaining and building strong, ongoing client relationships.
Nationwide Services
We operate from 5 strategically located offices throughout the UK and our services are delivered by fully certificated and highly experienced teams, working alongside a management team who have been selected on their ethical, competent, and professional approach. Our client portfolio ranges from Blue Chip companies to Sole Traders to private individuals. Due to our nationwide coverage, we can offer unrivalled service to every business sector.
We set out to be the best and by default became the biggest.
Direct Collection Bailiffs Limited wouldn’t be here today without our hardworking staff. We have been operating since 2001; our advanced knowledge and expertise mean we know how to resolve your case as efficiently and quickly as possible.
We are proud sponsors of the DCBL Stadium, home of the Widnes Vikings Rugby League club. We are delighted that our sponsorship of the DCBL Stadium, which was agreed in November 2019, has given a much-needed boost to the stadium and the local economy after a two-year period without a sponsor.
DCBL Stadium Facts & Figures
First built: 1895
Former names: Lowerhouse Lane, Naughton Park
Capacity: 13,350
Home teams: Widnes Vikings RLFC, Everton Ladies FC, Liverpool Ladies FC, Widnes FC, Halton Spartans AFC
Tickets & Facilities
Looking for tickets to see the Widnes Vikings at the DCBL Stadium? Click here.
Information about other facilities offered by the stadium, such as weddings, conferences, functions, pitch hire, the gym and live events, is available on the official stadium website.
DCBL in the community
We are honoured to invest in our local community and economy, which has allowed stadium owners Halton Borough Council to improve facilities for the rebranded DCBL Stadium and its users.
Children with Cancer UK
Children with Cancer UK currently fund more than 60 research projects at centres of excellence around the UK.
Children with Cancer UK
These projects are investigating a broad range of childhood cancers – helping them to better understand these diseases and to find more effective, less toxic ways of treating them.
DCBL regularly support this charity, with our staff donating on dress-down Fridays and during other office events.
Macmillan Coffee Morning
People all over the UK host their own Coffee Morning and donations raised on the day are made to Macmillan.
Macmillan Coffee Morning
The official date is Friday 24 September, which is when we hold our Coffee Morning, but it can be held at any time.
DCBL is continuing their yearly tradition of holding an in-office Coffee Morning with our staff baking (or buying!) and donating to this significant cause.
Brookvale Diamonds FC
DCBL are thrilled to announce that we’re the proud sponsors of the local Liverpool Girls football team, the Brookvale Diamonds!
Brookvale Diamonds FC
The Brookvale football club has been running for over 30 years: there are 40 teams within the club all ranging from Under 7’s through to open age teams, with our team playing in the Under 14’s group.
Awards & Accreditations
DCBL is proud of its accreditations and the high standards it maintains.
ISO 27001 - Information Security Standard
DCBL has enlisted Alcumus ISOQAR for the accreditation of our ISO27001 Information Security Management Systems.
ISO 14001 - Environmental Management Systems (EMS)
DCBL has enlisted Perry Johnson Registrations Ltd (PJR) for the accreditation of our ISO14001 Environmental Management Systems.
Cyber Essentials Certified Plus
This prestigious accreditation demonstrates our unwavering commitment to cyber security and data protection.
ISO 9001:2015 - Quality Management System
DCBL has enlisted Alcumus ISOQAR for the accreditation of our ISO9001 Quality Management System.
Financial Conduct Authority (FCA)
DCBL is authorised and regulated by the Financial Conduct Authority (FCA) in relation to Debt Collection to better protect and more effectively enhance the integrity of our business.
Credit Services Association (CSA)
Credit Services Association (CSA) is the UK trade association for the debt collection and debt purchase industry.
Information Commissioner's Office (ICO)
The Information Commissioner's Office (ICO) carries out consensual audits relative to the Data Protection Act and the handling of personal data.
Approved Operator Scheme (AOS)
The Approved Operator Scheme (AOS) is designed specifically for BPA members that are involved in parking enforcement services on private land or in unregulated public car parks.
Collector Accreditation Initiative (CAI)
The Collector Accreditation Initiative (CAI) is a test that annually benchmarks an individual collector’s knowledge and compliance to the highest standards our industry demands.
Safecontractor
With over 22,000 contractor members, Safecontractor is one of the fastest-growing health and safety assessment schemes in the UK.
Enforcement Conduct Board
DCBL are accredited under the Enforcement Conduct Board (ECB) Scheme.
British Parking Association (BPA)
DCBL maintain accredited membership of the British Parking Association (BPA) due to our work within the private parking sector.
CICM Awards 2026 Winner - "Excellence in Supporting Vulnerable Customers"
The British Credit Awards is a prestigious awards programmes in the credit and financial services industry.
Credit & Collections Technology Awards Winner 2025
DCBL, along with its partner, Aryza, we were named winners of the Innovation in Collections & Recoveries category, beating off stiff competition from eight other shortlisted organisations.
Credit Awards 2022 Winner - "Best Use of Technology - Partnerships"
The Credit Awards is one of the most respected awards programmes in the credit and financial services industry.
Legal Services Supplier of the year 2016/2017
Up to date electronic systems providing real-time information.
West Cheshire & North Wales Chamber of Commerce
Supporting business since 1921, they are a business-led membership body, representing 90,000 employees across the region.
Highfield
Direct Training is an approved Highfield Training Centre with four core values of quality, value, service and integrity, which form the cornerstone of everything we do.
National Landlords Association (NLA)
The National Landlords Association (NLA) is an organisation for private residential landlords. working to help them make a success of their letting business.
