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Business Support Associate

DCBL is a highly successful client-focused business and are one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations.

A fantastic new opening for a Business Support Associate to join our continually growing organisation, offering excellent earning potential and real career progression.

As we continue to expand our operations, we are seeking a highly skilled, experienced administrator to join our growing team. This role would be ideal for a senior administrator with strong attention to detail and organisational skills. The right person will have a genuine opportunity to build a long-term career within the UK’s fastest growing High Court Enforcement Company.

What you will be offered:

  • A base salary of £23,000 per annum – OTE £25,000
  • Working hours: Monday-Thursday 9 am – 5 pm, Friday 9 am-4 pm
  • Monday – Friday schedule (36.5 hours per week)
  • Early finish Fridays
  • Dress Down Fridays
  • 30 days holiday (including Bank Holidays)
  • Employee Assistance Programme
  • Newly refurbished offices
  • Free Mersey Gateway bridge pass
  • Free parking
  • Free tea and coffee facilities
  • Free monthly lunch
  • Company social events
  • Full training provided
  • Career development and progression opportunities

The Job Role:

The key role of Business Support is to support the company in the following tasks: –

  • Carrying out Searches and Traces on Defendant’s
  • Communicating with clients both verbally and in writing
  • Setting up new cases on our case management system and supporting the Debt Recovery Team
  • Completing applications ensuring all data entries are correct before sending off to the Court
  • Completing all set work within a 24 hour turnaround
  • Handling personal data and following GDPR Procedures
  • Assisting internal departments with data related tasks
  • Invoicing and receipting
  • Handling time sensitive cases and prioritising workloads
  • Email inbox management across several inboxes
  • Issuing Notices to Defendants
  • Liaising with external partners such as County Courts

Skills and Experience Required:

  • Must be IT literate with Word and Excel and qualified to at least GCSE English and Maths (or equivalent). Will be updating and maintaining case files within a bespoke IT system
  • The successful candidate will be organised, accurate and methodical in their approach.
  • Comfortable working within a team and alone
  • Self-starter and Self-motivator are key characteristics for this role
  • Precision and attention to detail is a must
  • A polite, positive and professional telephone manner is required taking enquiry calls and directing to the relative departments and individuals
  • Ability to work in an extremely fast paced office environment
  • Ability to multitask

Desirable Skills

  • High Court Enforcement knowledge
  • Debt Recovery Experience
  • Legal Experience

Please note: This is not a hybrid role and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCBL to store your personal information on file for Recruitment purposes.

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