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DCBL Welcomes Nicola Clark, Group Operations Manager

DCBL welcomes Nicola Clark, Group Operations Manager, as we strengthen our senior management team.

Nicola Clark has held a number of senior business operations and customer service manager positions in the financial services sector over her 20-year career. She is passionate about delivering excellent customer outcomes with a key focus on continual improvement programmes and hopes to achieve this at scale as DCBL continues to grow.

She is experienced in working with teams of up to 70 people and is passionate about coaching and mentoring staff to unlock their true potential, something that is aligned with DCBL’s mission to promote and develop its own people.

Darren Connor, Managing Director at DCBL said:

“As we continue to grow after another great year, we wanted to further strengthen our senior management team so we can maintain our progress and put us in the best possible position for future growth. Nicola understood our values, demonstrated a clear understanding of what we want to achieve, and is a great fit with the rest of the team’s skills.”

“Nicola’s passion shone through, and she stood out for us in every area. She was able to draw on her vast experience and demonstrate through previous roles that she was the right person to help drive the business to the next stage.”

On her appointment, Nicola Clark, said:

“I’m thrilled to join the team here at DCBL, it truly is a leader in its field, and I believe that I can help take it to the next level using my experience and ideas. I’m looking forward to further improving the standards of excellent customer service, developing smart processes, and using new technologies to support the delivery of this.

“I take great pride in mentoring and ensuring staff are coached and developed to reach their full potential. I will work with the rest of the senior management team to develop a culture of continual improvement, that includes root cause analysis and implementing controls to prevent reoccurrence. It’s an exciting time to join the group and be part of the next phase of growth for the business.”

We have also appointed a new Chief Financial Officer to its senior team and made a series of internal changes to strengthen its management. It has recruited new talent and promoted from within to show its commitment to nurturing and developing its own people.