Customers Waiting on Refunds Frustrated as Loveholidays and On the Beach quit ABTA
25th September 2020
Package holiday operators Loveholidays and On the Beach have resigned from travel trade body ABTA, hoping to prevent the need to give refunds for holidays cancelled during the COVID-19 pandemic.
This is because ABTA rules state that members must give refunds in cases where the Foreign Office advised against non-essential travel. By leaving ATBA, both Loveholidays and On the Beach are attempting to deny refunds without recourse.
And it seems to be working. Angry customers on social media are reporting that, despite the travel operators being part of ABTA at the time of their booking, the trade body is now refusing to deal with cases relating to Loveholidays and On The Beach.
In many cases, refunds have been due to customers for almost six months.
What can you do about it?
While leaving ABTA has made the path to getting a refund less clear, you can still recover the money owed to you for cancelled trips.
At DCBL, we help both consumers and businesses recover the debts they are owed. We have a strong track record of helping individuals recover money owed to them by large companies, levelling the playing field for people who have been ignored despite being owed thousands of pounds.
Depending on the amount owed, DCBL has several ways of chasing the debt.
Pre-court Debt Recovery
The quickest way to get your money back is to use our Debt Recovery service, which does not require court action – just proof of the debt. Our methods are highly successful, using calls, letters, and face-to-face visits, as necessary. This is available for debts over £1,000.
Debt Collection Litigation
If you want to take court action against the company that owes you money, our sister company, DCB Legal, are specialist litigation solicitors. DCB Legal can act on your behalf to obtain a judgment against the debtor company.
High Court Enforcement
If you have a CCJ for over £600 against a business, you can call on the High Court Enforcement team seen on TV’s “Can’t Pay? We’ll Take It Away” to collect payment on your behalf.
The only cost at this point is a £66 court fee to transfer the CCJ to a High Court Writ. From there we can visit your debtor and collect a payment, including interest and court fees. If payment is not forthcoming, we are authorised to remove goods to satisfy the debt to you. This is usually incentive enough for the debtor to make the payment in full.
Take action and get your money back
There is a long line of frustrated customers waiting for refunds from these businesses, and the businesses in question are scrambling to react.
This does not mean you should hold off on acting to get your refund sorted – On the contrary, by instructing DCBL to act on your behalf, you would put yourself at the head of the queue.
Call 0203 298 0201 or fill in our contact form and we will advise on the next step.