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Sales and Client Services Team Leader

Working within our Sales and Client Services Team, we are looking for a Sales and Client Services Team Leader to join our award-winning, rapidly expanding organisation. If you have a background in Sales and enjoy managing people, we want to hear from you!

Trading since 2001, DCBL is built on old fashioned values of outstanding customer service levels to our instructing clients. We are committed to maintaining the highest standards, exceeding guidelines set out by our accreditations from the FCA, Credit Services Association, Collector Accreditation Initiative and our BSI ISO Standards.

This role represents an exciting new opportunity for someone who is a self-motivated people leader and target driven. You will be responsible for developing our network of Sales and Client Service Associates in developing leads, converting leads, and maintaining excellent customer service.

What’s on Offer?

  • Competitive Salary – Up to £31,000 per annum (OTE £45,000)
  • Early finish Fridays
  • 30 days holiday (including Bank Holidays)
  • Vibrant office with complimentary Tea & Coffee Facilities
  • Free lunch once a month Company social events
  • Employee Assistance Programme
  • Free Parking
  • Full training provided.
  • Rapidly expanding multi-functional department with plenty of opportunity for progression

Role purpose:

To effectively lead a team of Sales and Client Services Associates to ensure the team are proactively converting leads into sales to grow the business and provide exceptional customer service to new and existing clients. You will ensure the team identifies opportunities to cross sell and upsell our range of services where possible.

Role responsibilities:

  • Responsible for managing, motivating and developing the team to ensure they are converting their assigned leads and delivering an exceptional service to all clients both new and existing.
  • To ensure that all individual and team key performance indicator objectives are met on a daily/weekly basis to achieve growth.
  • Ensuring the team are upselling/cross selling services on every lead where possible.
  • Provide guidance, training, and mentorship to the team.
  • Delegate leads to the sales team with guidance to ensure the leads are being worked efficiently and effectively.
  • Prepare and deliver sales reports to the New Business Manager reporting on team member performance and priority leads on a weekly basis.
  • Communicating goals, deadlines and business updates to the team regularly.
  • Assess team performance and provide feedback both positive and negative regularly.
  • Assisting the New Business Manager with the daily operation of the department.
  • Ensuring the team are managing their multi instructing clients by delivering a service of the highest standard.
  • Any other reasonable task or duty as requested by the company

Essential qualifications/Skills:

  • Previous experience of managing a team.
  • Previous Sales experience.
  • Previous experience of dealing in a fast paced, deadline driven environment.
  • Proven ability to lead a successful sales team.
  • Effective delegation skills
  • Ability to prioritise workload
  • Excellent communication skills
  • Good working knowledge of all Microsoft Packages
  • Ability to manage difficult conversations

Desirable qualifications/skills/experience:

  • Knowledge/previous experience in debt recovery
  • Knowledge/previous experience in High Court Enforcement industry
  • Knowledge/previous experience of Litigation processes

Competencies required:

  • Attention to detail
  • Results driven
  • Tenacity
  • Adaptability

Please note: This is not a hybrid role and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCBL to store your personal information on file for Recruitment purposes.

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