Tackling Credit in 2025
Taking the stress out of debt
DCBL are Tackling Credit in 2025
At DCBL, we understand that debt can feel overwhelming. The cost of living crisis continues to pressure families and individuals – over a third of adults are not confident in managing their money and struggle to understand key financial concepts like budgeting, saving & investments
In response to this ever-increasing pressure, DCBL have launched the ‘Tackling Credit in 2025’ (TC25) initiative — a fresh approach to helping our customers regain control of their finances, make empowered decisions and take the stress out of debt.
Tackling Credit in 2025: Putting You Back in Control
This initiative is built on insights from real people. Earlier this year DCBL commissioned its own research and collated third-party data to better understand and serve the changing needs of consumers. The findings highlighted the need for clear, accessible solutions to tackle debt and improve financial wellbeing.
Empowering Through Innovation
As part of the TC25 initiative, we’re investing in additional technological innovations for our own customers to improve their experience with DCBL, aiming to minimise friction and ultimately meet their preferred means of communication.
Understanding an ever-changing customer base
Download the DCBL Report in full
We surveyed thousands of individuals across the UK, covering a diverse range of demographics, along with conducting thorough analysis of third-party research.
Our findings have been compiled into a comprehensive report, forming the foundation of our Tackling Credit in 2025 initiative.
As the UK’s leading provider of Debt Recovery and High Court Enforcement services, we are committed to ethical debt resolution. Supporting our vulnerable customers isn’t just important—it’s essential.
Overview of the DCBL Tackling Credit Initiative
Personal finances are being squeezed across the country. Every UK household has an average debt of around £65,000 in 2024 – with £1.8 billion owed overall. More broadly, the economy has grown a meagre 0.1% in recent months, with unemployment rising, wages stagnating, and the cost-of-living crisis continuing to pile the pressure onto people and businesses.
We’re determined to do our part in Tackling Credit in 2025, helping our customers to regain control of their finances and take the stress out of debt.
Join us in Tackling Credit
The Tackling Credit in 2025 initiative is about more than just managing debt – it’s about building confidence and a brighter financial future. With the right tools, support, and community, anyone can tackle credit.
Take the first step with us. Sign up for updates, join the conversation, and tackle credit with us in 2025.
