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DCBL debuts Customer App that brings peace of mind to payments
2nd June 2025
Our revolutionary Customer App continues to capture the headlines, as Business Cheshire, highlights the comprehensive market research that informed its development.
“In its pursuit of continual improvement, DCBL has expanded its communications and payment channels further, recognising that a growing number of people prefer digital and self-serve options.
DCBL’s research of 2,000 UK adults found that the vast majority (93%) of people felt more in control of their finances when there was a mobile app available.
The benefits of this technology span all age groups, with 86% of 25-34-year-olds saying apps can increase their ability to pay bills on time, whilst 84% of those aged 65+ said digital technology helps them feel in control of their money.
Off the back of these findings, DCBL has designed its app to support all ages, income levels and backgrounds, as well as maintaining its existing communications channels.”
DCBL’s Group Strategy Director, Lee Samuels-Camozzi, provided this insight:
“One of the major issues is that people put off paying debts as they think it is a complicated and lengthy process. Our app makes things easy.
Users can check balances and make payments around their existing commitments, rather than leaving it to the last minute. It takes the stress out of debt.
If our customers want to find out more information before paying, they can do so without the need to speak to a member of our team, however, the option to do so is available.”
You can read the full article here.
