Champion Challenge Leads to Exclusivity: A Landmark Partnership with Horizon Parking
3rd June 2026
We are absolutely delighted to announce a new four-year exclusivity partnership between DCBL and Horizon Parking, one of the largest private parking operators in the country. The agreement, which commenced this March, sees DCBL appointed to deliver exclusive first placement debt resolution services across all Horizon Parking cases.
We recently had the pleasure of welcoming Darren Goodey, Group Commercial Director, and Chris Donovan, Group Finance Director, from Horizon Parking to our offices. It was fantastic to have them on-site to tour the office, meet the wider team, and see our operation in action.
Rising to the Champion Challenge
This exclusive partnership follows a highly competitive “champion challenge” process. During this rigorous selection phase, DCBL outperformed two major competitors by demonstrating superior recovery performance and deep sector expertise. Crucially, we achieved this while maintaining the highest compliance standards and protecting our client’s reputation.
Our data-led strategies and award-winning customer-first ethos were central to Horizon Parking’s decision. With recovery rates proven to be more than 25% higher than competitors, DCBL continues to set the benchmark for performance and ethical practice within the industry.
Darren Goodey, Group Commercial Director at Horizon Parking, commented on the decision:
“DCBL emerged as the clear leader following a comprehensive Champion Challenge process, delivering consistently strong performance underpinned by robust data, governance, and control. Their recent award for excellence in supporting vulnerable customers further reinforced their commitment to achieving the right outcomes in the right way.”
Delivering Value at Scale
Horizon Parking manages more than 2,500 sites nationwide, supporting major blue-chip clients and facilitating high volumes of daily motorists. The immense scale of this operation makes choosing the right debt resolution partner absolutely critical.
At the heart of our new partnership is DCBL’s “One Solution” approach. This combines advanced technology with a strong focus on positive customer outcomes. Our service includes:
- Technology-led delivery: Incorporating predictive analytics, continuous re-tracing, PAF validation, and AI-powered search capabilities.
- Digital engagement tools: Using SMS, WhatsApp, and Click-to-Pay to enable early and effective engagement.
- Enhanced human support: By utilising digital channels to support our specialist teams, this creates more time to focus on complex cases and provide enhanced support to vulnerable customers.
A Foundation for Long-Term Success
This deal represents a major strategic win for DCBL, further strengthening our exclusive footprint within the private parking sector. It continues a clear trend where operators are increasingly moving towards longer-term exclusive arrangements following successful champion challenge processes.
Lee Samuels-Camozzi, Group Strategy Director at DCBL, summed up the achievement perfectly:
“This landmark partnership is a significant milestone for us and reflects the strength of our performance, our ethical approach, and the trust our clients place in our ability to deliver for them at scale. We are proud to support Horizon Parking with a solution that protects their reputation while achieving outstanding results.”
We look forward to working closely with Horizon Parking over the next four years to build on this fantastic success.
