Letter Driven Debt Recovery
Unrivalled early engagement & higher collection rates
Every year we collect millions of pounds from data files that our competitors have deemed unrecoverable.
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The largest parking enforcement debt recovery company in the UK. -
High levels of early engagement achieve unrivalled collection rates.
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Our brand awareness means we collect debts that others can't.
Our clients include
Letter Driven Debt Recovery
DCBL’s letter driven recovery service is the perfect solution for high volume debt portfolios. Our tailored collections strategies are designed to maximise customer engagement at the earliest possible stage to:
- minimise the impact and stress on your customers
- initiate swift settlement or enter payment arrangements
- identify, promptly in the collection process, any customers that require support through our dedicated welfare team
- provide an early resolution to our clients
DCBL achieve this by utilising an advanced tracing model, which comes at no extra cost to our clients, enabling us to trace and validate every customer address we receive.
This establishes exceptional accuracy of right party contact, which, when combined with DCBL’s strong and credible brand, enhances our proactive engagement with customers.
The result of this is DCBL’s industry-leading rates of early engagement: a key factor in how we achieve a proven 25% higher recovery rate than that of our competitors.
Where Court action is required, DCBL can initiate a seamless case transfer to DCB Legal, one of the largest litigators in the UK and a key part of the Direct Group.
Discover how DCBL can support your business with our letter driven process.
We have created a solution that delivers exceptional results and allows us to recover debts that our clients would have normally disregarded in the past.
Successful and effective
Our Letter Driven Solution focuses on high volume debts, with its proven success directly influenced by our strategic approach. Once we verify every address received, our unrivalled early engagement rate results in a higher propensity of payment.
Contact usSuccessful and effective
Our Letter Driven Solution focuses on high volume debts, with its proven success directly influenced by our strategic approach. Once we verify every address received, our unrivalled early engagement rate results in a higher propensity of payment.
Contact usData file received
Data verification
and advanced tracing
Commence letter
driven process
Successful outcome achieved
Strategy review
including litigation
Utilise other
engagement channels
Data file received
Data verification
and advanced tracing
Commence letter
driven process
Utilise other
engagement channels
Strategy review
including litigation
Successful outcome achieved
We collect debts that our competitors simply can’t.
Early Engagement
We achieve the earliest stage resolution while minimising cost to you. This is due to our unique brand awareness: your customers recognise us and are likely to pay quickly.
Tailored collection
We achieve proven success on first and second letter placements but we can tailor our processes to the needs of your bulk portfolio and business.
Address verification
DBCL monitor and trace debtors during all stages of the process to provide accurate address verification, ensuring less missent mail and reducing time and cost.
Mr Philip J Hughes, Founder & MD
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Listers Central Limited
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Hampton Lovett
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Anthony Remer - Partner
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Paul Riches, Business Manager
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Howard Perry
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Mrs Patricia Bedford. Credit Control for Toshiba TEC UK.
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Protecting your reputation
Your data files will be imported directly via a secure portal and maintained to ICO specifications and standards, as well as our ISO 27001 Information Security standard. We also provide the option of data cleansing, ensuring all data is up to date, removing duplication and creating a more accurate campaign.
DCBL understand the importance of protecting our clients’ reputations, and we work with our clients throughout the process to achieve the best results in a compliant and professional manner.
Our proficient Welfare and Support team is always on hand to provide assistance when needed; DCBL is committed to providing an ethical and compliant service.
DCBL are accredited by
Authorised and Regulated by the Financial Conduct Authority
