Welcoming the BPA: Driving Better Standards in Private Parking
28th January 2026
As Platinum members of the British Parking Association and the largest debt collection agency operating in the private parking sector, we know we have a significant part to play in shaping industry standards. We take that responsibility seriously. That is exactly why we were pleased to recently welcome Ali Tooze, Chief Engagement and Policy Officer, from the BPA to our offices.
The Value of In-Person Engagement
We maintain regular, ongoing communication with the BPA, primarily relying on video conferencing for our updates. While virtual meetings are highly efficient for daily business, an in-person visit provides a much deeper and more comprehensive level of engagement. Welcoming Ali to our headquarters presented an ideal opportunity to showcase our operations directly. It allowed us to walk her through the facility, demonstrate recent enhancements to our working environment, and introduce her to the wider teams who manage our day-to-day operations.
During the site visit, Ali had discussions with several of our key departments. She spent valuable time with our Client Management team, our specialist Welfare team, and senior members of our management board. Facilitating these direct introductions is a crucial part of our partnership strategy. It provides the BPA with a highly transparent view of our internal infrastructure and highlights the dedicated personnel driving our compliance and success within the private parking sector.
Demonstrating Compliance and Consumer Duty
The core focus of our discussions centred on the continuous improvement of debt resolution standards. We examined exactly what ethical and effective debt recovery looks like for a fully FCA-regulated agency. This involved a detailed review of the rigorous, additional processes we implement to maintain strict compliance.
Most importantly, we outlined how our Consumer Duty responsibilities are firmly embedded into our SOPs. Treating customers fairly is a fundamental operational requirement at DCBL, rather than just a regulatory obligation. We utilised this visit to highlight the critical function of our Welfare team, demonstrating our structured approach to supporting vulnerable customers and ensuring absolute fairness at every stage of the collection process.
A Collaborative Roadmap for the Future
The visit concluded with a clear plan for our future collaboration. We agreed to implement a schedule of regular, structured meetings to maintain our current momentum and keep our operational dialogue open.
In addition, DCBL reaffirmed its commitment to supporting the BPA extensively in the upcoming months. We will be working closely alongside them to design and implement new strategies aimed at streamlining the customer journey. Our shared, long-term goal is to make the resolution of unpaid parking charges a clearer, simpler, and fairer process for all parties involved. By working directly with industry leaders like Ali, DCBL will continue to drive positive, industry-wide changes across the private parking sector.
