DCBL Secures Double Win on Crown Commercial Service RM6366 Framework
2nd April 2026
DCBL Secures Double Win on Crown Commercial Service RM6366 Framework
We are proud to announce that Direct Collection Bailiffs Ltd (DCBL) has been officially awarded a place on the Crown Commercial Service (CCS) RM6366 Debt Resolution Services 2 framework.
Securing a position on both Lot 1 and Lot 2 is a significant milestone for our organisation. It reinforces our standing as a trusted partner for the public sector, providing a streamlined and compliant route for government departments and local authorities to access industry-leading enforcement and debt recovery services.
What This Means for Our Clients
The RM6366 framework is designed to help public sector buyers find high-quality, cost-effective debt resolution services. By being selected for both lots, DCBL is uniquely positioned to offer:
- Lot 1: Debt Collection Services: High-volume, early-stage recovery focusing on data-driven strategies and ethical engagement.
- Lot 2: Enforcement Services: Expert High Court and civil enforcement, ensuring the highest recovery rates while maintaining strict regulatory compliance.
Award-Winning Excellence in Innovation and Ethics
During the rigorous tender process, DCBL achieved exceptionally high scores in Continuous Improvement and Innovation. This recognition reflects our ongoing investment in proprietary technology and advanced data analytics, which allow us to recover debt faster and more efficiently than ever before.
Our commitment to leading the industry has also been recognised externally. DCBL is proud to have recently secured award wins for both “Innovation in Collections & Recoveries” and “Excellence in Supporting Vulnerable Customers.” These accolades underscore our belief that innovation must always be paired with integrity.
Our Core Commitments
Our framework submission highlighted our dedicated approach to modern debt resolution, including:
- Social Value: Ensuring our recovery processes are fair, empathetic, and tailored to individual circumstances.
- Ethical Practices: Leading the industry by example through transparency and a “vulnerability-first” approach.
- Technological Advancement: Utilising AI and automated systems to improve communication and provide real-time reporting for our clients.
Beyond the Public Sector: How Commercial Industries Benefit
While the framework specifically serves government and local authorities, the standards required to secure our place on it directly translate into unparalleled service for our private sector clients.
The infrastructure, technology, and ethical frameworks we have built to serve the public sector are the exact same tools we utilise across all our commercial partnerships, from utilities and telecoms to property management and financial services. By partnering with DCBL, commercial sectors benefit from:
- Unrivalled Brand Protection: Our empathetic, “vulnerability-first” approach ensures that your brand reputation is fiercely protected throughout the entire recovery process.
- Industry Leading Compliance: Private businesses operate in increasingly regulated environments. Our adherence to the strict compliance, data security, and social value requirements demanded by the CCS framework provides ultimate peace of mind.
- Accelerated Commercial Recoveries: The same proprietary AI, data analytics, and continuous improvement strategies that secured us a place on the framework are applied to commercial debts, driving faster resolutions and healthier cash flow for your business.
A Note of Thanks
This achievement would not have been possible without the tireless work of our dedicated team. Their commitment to excellence ensures that we do not just meet industry standards: we set them.
Darren Connor, DCBL Group COO, commented:
“Being named as a supplier on the Crown Commercial Services framework is a testament to the hard work of the entire DCBL team. We are eager to support public sector buyers across the UK, delivering effective, compliant, and socially responsible enforcement services.”
Work With Us
Public sector organisations looking to utilise the RM6366 framework can now partner with DCBL to drive better recovery outcomes. To learn more about our services or how to instruct us through the CCS framework, contact us.
