DCBL awarded ‘Excellence in Supporting Vulnerable Customers’ at the British Credit Awards 2026
12th February 2026
DCBL has won the award for ‘Excellence in Supporting Vulnerable Customers’ at this year’s British Credit Awards, hosted by the Chartered Institute of Credit Management (CICM).
DCBL secured the top spot among an exceptional shortlist of organisations at this year’s ceremony. This recognition reflects our continued investment in ensuring that customers, particularly those in vulnerable circumstances, are treated with empathy, fairness, and professionalism.
Supporting vulnerable customers is a core part of DCBL’s operational approach. Through ongoing training, robust processes, and a culture that prioritises ethical engagement, we are committed to delivering positive outcomes while maintaining the highest standards of compliance and customer care. To see this work acknowledged by the CICM and respected industry peers is a significant achievement for our teams.
DCBL was also a finalist in the ‘Best Use of Technology’, being recognised for our efforts to improve how customers are treated by blending AI, automation, and omnichannel communications strategies.
The awards were hosted at the Royal Lancaster London, where our sister company, DCB Legal, served as headline sponsor for the prestigious industry event. DCB Legal supported the awards as they reflect the values that sit at the heart of responsible credit management.
The British Credit Awards recognise organisations and individuals who are raising standards and demonstrating a commitment to responsible, ethical credit management. The evening brought together leading professionals from across the credit management and collections sector to celebrate excellence, innovation, and integrity within the industry.
It was a fantastic opportunity to connect with peers, reflect on the progress being made across the sector, and celebrate the people and teams who continue to drive meaningful change.
Commenting on the win, Darren Connor, Group COO of DCBL and DCB Legal, who attended the awards, said:
“Winning the ‘Excellence in Supporting Vulnerable Customers’ award is recognition of our team’s dedication to supporting everyone we come in to contact with.”
“Supporting vulnerable customers isn’t a single initiative at DCBL, it’s embedded into our culture, our training, and our day-to-day operations. Our teams work hard to ensure that every interaction is handled with empathy, professionalism, and fairness, particularly when customers may be facing difficult circumstances.”
“Our people consistently go above and beyond to do the right thing. I’m extremely proud of the team and grateful to the CICM for acknowledging the importance of this work.”
We would like to extend our congratulations to all the winners and finalists recognised on the night. The professionalism and dedication demonstrated across the sector is something the industry can be proud of.
