Cookie Policy
Privacy & Cookie Policy
We have updated our privacy policy in line with General Data Protection Regulation 2018 (GDPR) and the Data Protection Act 2018.
GDPR affects the way we collect and use information about visitors to our website, and makes it easier to find out what information we may hold about you. It also makes it easier for you to request that we remove your information from our database.
GDPR also affects the way we track users on our website using cookies.
Contacting Us
If you contact us using the contact form on our website, by email or by telephone we will record your contact information (name, email address and/or phone number) so that we can contact you in relation to your enquiry. We will not use this information for any other purpose unless you explicitly agree to allow us to do so.
If you would like us to remove your details from our database, please contact us. We will remove your details from our database within one month, in compliance with Article 17 of GDPR
We will never share your information with third-party companies.
Cookies
We use cookies for a variety of reasons detailed below. It is recommended that you leave on all cookies if you are not sure whether you need them or not just in case they are used to provide a service that you use.
Visitors to our website
When someone visits our website, we use a third-party service, (Google Analytics, Perfect Audience), to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, and also to display relevant advertising on third party sites. This information is only processed in a way that does not identify anyone. We do not make and do not allow these partners to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
This site offers payment facilities and some cookies are essential to ensure that your completed information is remembered between pages so that we can process your instruction or query properly.
When you submit data through a form such as those found on contact pages, cookies may be set to remember your user details for future correspondence.
Third-Party Cookies
We use a variety of third-party services to improve the functionality of our website and to track how visitors interact with the site so that we can identify what works well and what would benefit from improvement.
The usage information collected via these third-party services is anonymous and cannot be used to identify you personally.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third-party analytics are used to track and measure the usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
| Cookie Name | Domain | Description |
| 1P_JAR | .google.com | Google cookie. These cookies are used to collect website statistics and track conversion rates. |
| APISID, HSID, NID, SAPISID, SID, SSID | .google.com | Google set a number of cookies on any page that includes a Google Map. |
| CONSENT | .google.com | Used by Google services |
| SIDCC | .google.com | Security cookie used to protect users data. |
| __auc | .trustpilot.com | Trustpilot Review Tracking. |
| ajs_anonymous_id | .trustpilot.com | Trustpilot Review Tracking. |
| ajs_user_id | .trustpilot.com | Trustpilot Review Tracking. |
| ajs_group_id | .trustpilot.com | Trustpilot Review Tracking. |
| amplitude_idtrustpilot.com | .trustpilot.com | Trustpilot Review Tracking. |
| _ga | www.google.com | Used by Google Analytics to distinguish between users. |
| _ga | dcbltd.com | Used by Google Analytics to distinguish between users. |
| _gid | www.google.com | Used by Google Analytics to distinguish between users. |
| _wios | wurfl.io | Used to help Google Analytics identify device types (i.e. desktop, mobile etc.) |
| _wiou | wurfl.io | Used to help Google Analytics identify device types (i.e. desktop, mobile etc.) |
| mhVisitorId | .dcbltd.com | Used by Media Hawk to track telephone enquiries from the website. |
| _pa | perfectaudience.com | This is a remarketing targeting cookie provided by Perfect Audience. |
Please note that if you choose to disable cookies our website may not function as expected.
Marketing Information
DCBL collect information from various sources for marketing purposes. We retain this information for a period of no more than 24 months, or the duration of the marketing campaign only.
