“We thought that we had lost a big portion of our life savings.”
1st September 2026
A husband and wife’s journey to recover 100% of their money back
4th September 2026
At DCBL we understand the stress of being owed money and when life savings disappear, how that can leave people feeling very vulnerable.
Recently our team received some customer feedback from Gary who lost a significant part of his life savings to a car dealership. He felt the money was lost and had nowhere to turn to.
The vehicle was bought from a dealership and almost immediately the car developed a dangerous fault which was diagnosed by a car rescue service who had to rescue Gary when the vehicle cut out on the motorway. He was informed that they had been called out to this vehicle less than one month before, with the same fault and informed Gary that they would not come out to this vehicle again unless they had evidence that dealership had fixed the underlying fault. As it was well inside a month since receiving the vehicle, a full refund was requested, which the dealership refused. The car was unusable and was parked up.
Then one phone call to the DCBL team made all the difference.
We supported Gary through every step of debt collection process. At DCBL each case we handle is different and we take a bespoke approach for all our clients.
Unlike many debt collection agencies, we don’t just make a phone call and send a letter; our 25 years’ experience in personal debts has shown us that person to person contact can improve communication and collection success rates.
This is one of the reasons why DCBL has the highest debt recovery rate in the industry.
We guide our clients through every step of the debt resolution journey using our One Solution approach. Our sister company, DCB Legal (an SRA regulated law firm), works in conjunction with DCBL and specialises in debt recovery litigation. Due to our unique group structure, we are able to provide a full, seamless debt recovery journey from first reminder letter to agent enforcement.
It makes debt resolution for clients like Gary a simple process.
We managed the litigation process for Gary and once we had obtained a successful judgement from court we arranged for Martin, one of our High Court Enforcement Agents, to visit the car dealership.
Martin was able to recover 100% of the debt owed to Gary.
Gary left this testimony for the DCBL team:
“Exceptional! Courteous and professional throughout. From the initial contact onwards, I found all your staff to be polite and sympathetic. Having been very badly treated by a ‘dodgy’ car dealer we had thought that we had lost a big portion of our life savings. But your tremendous service enabled us to recover what we thought lost! Both my wife and I thank you all for the wonderful work you do.”
Every day we help people like Gary and his wife, making debt recovery a simple process. If you feel that you have been treated unfairly and that you are owed money it is time to take action.
Start the debt collection process today. Call 0808 301 9886
