How DCBL’s debtor tracing services established a debtor’s new location and helped Alasdair get 100% of his money back

25th August 2026

Millions of pounds worth of debt is written off each year due to debtors moving home or premises without leaving contact details, causing debtors to become ‘untraceable’.

In Alasdair’s case the debtor had moved address 8 times within 5 years. Our client thought they were being ignored. At this point most people give up on getting any money back.

DCBL’s specialist debtor tracing services enable us to verify and trace your debtors to re-establish contact.

What is Debtor Tracing?

Debtor tracing services help to locate individuals who are indebted to you to ensure debt collection can proceed. There are many reasons we need to trace a debtor but the most common is a lack of forwarding address from their last known location, this can be intentional to avoid payment of debt.

Leading The Way

Many of our competitors predominantly use publicly accessible information, however, we have invested heavily in the most up-to-date real-time trace and address verification systems. Unlike any publicly accessible information, our database can provide us with complete credit activity without leaving an electronic footprint.

Working in conjunction with our advanced tracing systems is our specialist debtor tracing team who are compliance-led and highly trained in finding debtors that would otherwise have escaped the system.

Our comprehensive advanced tracing model also provides bulk tracing for businesses with a high volume of absent debtors.

Upon receiving your data file, we trace and validate each address, establishing exceptional accuracy of right party contact. From that point onwards, information can be passed directly to our debt recovery team. They will use a range of communication channels, to prompt early engagement including a tailored letter strategy, however we can seamlessly transfer the case to DCB Legal if court action is required.

In this case we were able to recover 100% of what was owed to our client.

This is what Alasdair had to say about DCBL:

“Excellent service from start to finish. We had an outstanding debt and the debtor was completely ignoring us for months. I phoned DCBL and within a few weeks our full outstanding debt had been collected. Tony and Jack at DCBL were brilliant – the communication and customer service from start to finish were top notch. I would have no hesitation in recommending them.”

Alongside our technology, our people like Tony and Jack make all the difference.

If you are owed money and you are being ignored it is time to take action. Start the debt collection process today. Call 0808 301 9886