Latest News
14th October 2025
DCBL’s Director of Operations Vicky Felton featured in Call Centre Helper’s reader panel
News,
DCBL’S Director of Operations Vicky Felton has featured on the Call Centre Helper’s readers panel. In this feature, Vicky discusses how empathy and clarity are the clear cornerstones for call centre … Continued
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10th October 2025
DCBL is a finalist in the Collections & Vulnerability Awards
News,
We’re pleased to announce that DCBL has been named a finalist in two categories at this year’s Collections & Vulnerability Awards, presented by Credit Strategy. We have been shortlisted for … Continued
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9th October 2025
Offering online payment option increases early engagement for 2 in 3
News,
DCBL has been featured in Business Cheshire and Business Up North. Offering the option of online payment of arrears increases early engagement in debt resolution cases by two-thirds, finds new … Continued
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24th September 2025
DCBL shortlisted for Credit & Collections Technology Awards
News,
We’re proud to announce that DCBL has been shortlisted in four categories at this year’s Credit & Collections Technology Awards 2025. We have been shortlisted in the Vulnerable Customer Identification … Continued
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18th September 2025
Eddie Harrison appointed Managing Director of DCB Legal
News,
DCB Legal has appointed Eddie Harrison as its new Managing Director to lead the business into a new era of expansion. Bringing more than 20 years of experience across debt … Continued
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11th September 2025
DCBL signs 3-year exclusivity deal with VARS Technology Ltd
News,
DCBL, the UK’s leading debt resolution provider, has been featured by Better Retailing, BDAILY, Scottish Local Retailer, Mobility Plaza, Lancashire Business View, Security Matters Magazine and ERPEC News as they … Continued
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31st July 2025
Pre-Court Debt Recovery Reviews
News,
DCBL has recently received some fantastic customer reviews for our pre-court debt recovery service. As the UK’s largest debt collection agency, we pride ourselves on positive customer feedback. Read some … Continued
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30th July 2025
How businesses can use multi-channel communications strategies to better support neurodivergent people
News,
DCBL’s Director of Operations, Vicky Felton, has been featured by Contact Centre Monthly. In this feature, Vicky discusses initiatives that can better support neurodivergent individuals and staff. Speaking with Contact … Continued
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28th July 2025
Half of people aged over 55 are now using technology to manage their budgets
News,
DCBL has been featured in Credit Connect, Finance Day, and Credit and Collection News. Our recent research found that more than half of people aged over 55 now use technology … Continued
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10th July 2025
Traveller Removal Review
News,
DCBL prides itself on the fantastic reviews left by our valued customers. Just recently we received this brilliant review after helping a customer remove travellers from their land: Re: Trespassers … Continued
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20th June 2025
1 in 3 say better visibility of personal finances improves mental wellbeing
News,
DCBL has been featured by Fintech Finance News. Our recent study of 2,000 people in the UK revealed that ‘1 in 3 say better visibility of personal finances improves mental wellbeing’. … Continued
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10th June 2025
DCBL App makes the headlines
News,
We recently launched our ground-breaking App, which attracted heavy media coverage from many leading platforms, such as Credit Connect, Finextra, National World and The Paypers, the DCBL App has gained … Continued
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4th June 2025
Client Review – Marc Rhodes
News,
At DCBL we love to celebrate our colleagues’ hard work and success. This excellent review highlights the fantastic work done by our debt resolution team members, Jack and Tony, who … Continued
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2nd June 2025
DCBL debuts Customer App that brings peace of mind to payments
News,
Our revolutionary Customer App continues to capture the headlines, as Business Cheshire, highlights the comprehensive market research that informed its development. “In its pursuit of continual improvement, DCBL has expanded … Continued
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27th May 2025
Vicky Felton Appointment Captures Headlines
News,
DCBL’s recent appointment of Vicky Felton as Director of Operations has inspired coverage in multiple business news platforms, including BDaily, The Business Desk and Contact Centre Monthly. BDaily, a digital … Continued
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