Waking Watch

Approved Providers of Waking Watch Services

Don't leave the safety of your occupants and building to chance: our Waking Watch service can bring peace of mind.

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We are one of the few providers of a Waking Watch service.

In response to the tragic events at Grenfell Tower in 2017, the National Fire Chiefs Council (NFCC) recommended personnel patrol, prevent and detect fire in high rise buildings.

This personnel would then be on hand to assist in evacuating the occupants should a fire break out, significantly reducing the likelihood of a similar catastrophic event such as that of 2017.

This has become known as a Waking Watch service. As of April 2020, the National Audit Office (NAO) revealed there are still 307 towers that still have unsafe exterior cladding, of which 167 have not even started having their cladding replaced.

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Direct Security are accredited by

We are an SIA ACS Pacesetter

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I have worked with Direct Security Solutions as a service partner. Both the Management and Security teams are always professional, responsive and flexible.

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What We Do

Direct Security Solutions has been providing a wide range of clients with Waking Watch patrol services in properties all over the UK, including Salford, Bristol, Portsmouth, Reading and Nottingham. We respect the fact that our clients have placed enormous trust in us carrying out this life-changing service.

Every site at which we operate is subject to complete operational and health and safety assessments by our managers, who then carry out in-depth briefings with our designated Waking Watch officers, all of whom are fire marshal trained.

All patrols are monitored in real-time and retrospectively using GPS technology, allowing our control room and our clients to know exactly where our officers are patrolling at any given time. During their shift, our officers also complete Fire Safety Check Lists as recommended by the NFCC which are then given to our clients.

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Why choose us for Waking Watch

Direct Security Solutions has over 25 years of operational experience within the security industry. We provide comprehensive and innovative solutions to a wide variety of clients, including events, national retailers, commercial institutions, property management companies and public sector organisations, and we ensure our clients' needs are confidently met.

Tailored Approach

We can tailor our services to your specific needs.

Tailored Approach

We can customise our services to suit you and ensure you have the right security services, whether that's officers, mobile patrols, or tailored security units, for your needs.

Real-Time Guard Visibility

Bespoke guard activity reports are available on demand.

Real-Time Guard Visibility

Trackforce allows our control room to receive notification alerts if a guard tour is not carried out properly, is incomplete, or if an incident occurs. Our clients are reassured that their property and personnel are in safe hands.

Nationwide Coverage

Our regional offices give us the ability to provide a nationwide service.

Nationwide Coverage

Our strategically placed teams give us wide coverage across the UK, with facilities in the North, Midlands, South, Wales and Scotland.

"The communication and responsiveness of this company throughout have been fabulous from start to finish, and I am sure this will be the start of a long working relationship."

Julie Collins

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"We have found Direct Secrity to be proactive, responsive and we were very grateful to them for carrying out time patrols, after raising concerns about security"

Joanne Taylor, Business Improvement District (BID) Manager

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"DFMS provide key holding, door supervisors and concierge staff at our grade 2 listed venue. They are polite and approachable at all times, making guests feel welcome."

Fiona Hanratty, Community Space manager

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"We have found Direct Security's services to be highly reliable and efficient. Their flexible nature in providing services on sites, sometimes at very short notice."

Matthew Sayers

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"We have worked with Direct Security Solutions on more than one occasion, we found them to be extremely professional and hopeful throughout our ongoing projects. "


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"Please can I say a big thank you for everyone's hard work and flexibility in preparation for last weekend, and of course over the event itself..."

Jon Rush

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"I have worked with Direct Security Solutions as a service partner. Both the Management and Security teams are always professional, responsive and flexible. Their professional approach to service is out standing and it is pleasure to be working with them."

Our approach


Our operations manager will attend the premises and conduct a full security survey of on-site physical, environmental and operational, procedural systems to ensure our team is fully informed.

Committed to Excellence

We maintain high standards, exceeding guidelines set by the SIA and our accreditations; Alcumus ISO 27001 Information Security and 9001:2015 Quality Management System.

SIA/ACS Pacesetter

Direct Security Solutions is an SIA Approved Contractor and ACS Pacesetter: this means that our team are placed within the top 15% of all SIA Approved security companies.

Customer Service

Health and safety and quality customer service underpin our security solutions. We have long-term partnerships with our clients: we’re their first call for event security services.

Contact Direct Security Solutions

Contact us today and let us know how we can help.

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