Waking Watch Service

In response to the tragic events at Grenfell Tower in 2017, the National Fire Chiefs Council (NFCC) recommended the use of personnel to patrol to prevent and detect fire in high rise buildings and evacuate the occupants should a fire break out. This would become known as a ‘waking watch’ service. As of April 2020, the National Audit Office (NAO) revealed there are still 307 towers which still have unsafe exterior cladding, of which 167 have not even started having their cladding replaced.

For over 12 months, Direct Security Solutions has been providing a wide range of clients with ‘waking watch’ patrol services in properties all over the UK including Salford, Bristol, Portsmouth, Reading and Nottingham. We respect the fact that our clients have placed enormous trust in us carrying out this most important of tasks. Every site at which we operate is subject to full operational and health and safety assessments by our managers who then carry out in-depth briefings with our designated waking watch officers, all of whom are fire marshal trained.

All patrols are monitored in real time and retrospectively using GPS technology allowing our control room and our clients to know exactly where our officers are patrolling at any given time.  During their shift, our officers also complete Fire Safety Check Lists as recommended by the NFCC which are then given to our client.

We believe our waking watch service is one of the most experienced, professional and well respected out there and if you are considering this service, we strongly recommend you speak to us first.