Waking Watch Service

Direct Security are one of few SIA ACS accredited security companies that offers a UK wide ‘waking watch’ service.


Waking Watch Service

In response to the tragic events at Grenfell Tower in 2017, the National Fire Chiefs Council (NFCC) recommended the use of personnel to patrol to prevent and detect fire in high rise buildings and evacuate the occupants should a fire break out. This would become known as a ‘waking watch’ service. As of April 2020, the National Audit Office (NAO) revealed there are still 307 towers which still have unsafe exterior cladding, of which 167 have not even started having their cladding replaced.

For over 12 months, Direct Security Solutions has been providing a wide range of clients with ‘waking watch’ patrol services in properties all over the UK including Salford, Bristol, Portsmouth, Reading and Nottingham. We respect the fact that our clients have placed enormous trust in us carrying out this most important of tasks. Every site at which we operate is subject to full operational and health and safety assessments by our managers who then carry out in-depth briefings with our designated waking watch officers, all of whom are fire marshal trained.

All patrols are monitored in real time and retrospectively using GPS technology allowing our control room and our clients to know exactly where our officers are patrolling at any given time.  During their shift, our officers also complete Fire Safety Check Lists as recommended by the NFCC which are then given to our client.

We believe our waking watch service is one of the most experienced, professional and well respected out there and if you are considering this service, we strongly recommend you speak to us first.

What Our Clients Say...

DFMS provide keyholding and Door Supervising staff at our grade 2 listed venue, we have every confidence in their very professional service. They are… Didsbury Parsonage Trust
We first had contact with Direct Security following a burglary at the Hospice earlier in the year, in which without hesitation they got in… Halton Haven Hospice
We had an issue at the back of our factory with some unruly youths and gave Direct Security a call to check it out.… Smurfit Kappa
We are happy to recommend Direct for security works, Debt Collecting services and Key Holding Services. Orbis frequently work with this organisation and always… Orbis
We have found Direct Security to be proactive, responsive and we were very grateful to them for carrying out additional free of charge day… Halton BID
We have always found their team a pleasure to deal with and extremely proactive, and even when we have given last minute emergency requests… Complete Security Service
We have been using Direct Security for around 3 years and have never had a problem with them.   They are quick to respond… Trafford Leisure
We have been with Direct Security Solutions for the last 12 months and find them to be a thoroughly professional company who deal with… St James & Emmanuel Academy Trust
Tel: 0870 027 4589
Email: sales@DFMSltd.com