Key Holding and Alarm Response

Effective Key Holding and Alarm Response

Provide extra safety and security for your staff with our professional key holding and alarm response service.

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Upon alarm activation, our teams respond swiftly to attend the site.

Our Key Holding and Alarm Response service is typically used if out of hours access is required to a building or other site for security and safety purposes. We operate from a continuously manned control room that monitors alarm systems 24 hours a day, 7 days a week, 365 days a year.

When the alarm is activated and you want to be sure that your premises are not left unprotected you can be confident that Direct Security Solutions will have someone on your premises as swiftly as possible. We’ll investigate the exterior of your premises and once secure, we’ll notify you of any issues.

Remember, an alarm without a response is just a noise!

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Direct Security are accredited by

We are an SIA ACS Pacesetter

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I have worked with Direct Security Solutions as a service partner. Both the Management and Security teams are always professional, responsive and flexible.

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What We Do

Direct Security Solutions will survey your premises and conduct a thorough assessment tailored to your needs. Keys to your premises will be kept in our secure control room vault and on notification of an alarm activation one of our fast-response officers will be dispatched to investigate.

False Alarm: In the event of a false alarm, your system will be reset, the premises secured and an attendance report left on site for your records.

Confirmed Intruder Alarm: In the event of an actual break-in, one of our fast-response units will be deployed to your premises to preserve the scene of the crime, notify you and the police. The officer will remain on-site to liaise with the authorities and arrange for your property to be secured until a member of your staff arrives at the premises.


Why choose us for Key Holding and Alarm Response

Direct Security Solutions have over 25 years of operational experience within the security industry. We provide comprehensive and innovative solutions to a wide variety of clients, including events, national retailers, commercial institutions, property management companies and public sector organisations, and we ensure our clients' needs are confidently met.

20 Minute Response Time

We consistently achieve a 20 minute response time to alarm activations.

20 Minute Response Time

Our aim is to respond to a call within an allocated time frame of 20 minutes, delivering the fast alarm response and keyholding service that our clients in Halton both expect and deserve.

Safeguarding Your Business

Direct Security Solutions' Key Holding and Alarm Response service protect you and your staff from unnecessary risk.

Safeguarding Your Business

We also protect your business from further costs and inconvenience (Corporate Manslaughter & Corporate Homicide Act 2007/ Health & Safety at Work Act 1974).

24/7, 365 Days A Year

We provide a dedicated 24-hour, 7 days a week, 365 days a year, response service. Our specialist teams are highly trained, confidently giving you peace of mind.

24/7, 365 Days A Year

A manned 24-hour control room houses our Misentinel monitoring software as approved by the British Security Industry Association (BSIA) and vehicle tracking systems, allowing in-depth real-time monitoring and performance of all mobile and static security officers and supervisors.

"The communication and responsiveness of this company throughout have been fabulous from start to finish, and I am sure this will be the start of a long working relationship."

Julie Collins

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"We have found Direct Secrity to be proactive, responsive and we were very grateful to them for carrying out time patrols, after raising concerns about security"

Joanne Taylor, Business Improvement District (BID) Manager

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"DFMS provide key holding, door supervisors and concierge staff at our grade 2 listed venue. They are polite and approachable at all times, making guests feel welcome."

Fiona Hanratty, Community Space manager

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"We have found Direct Security's services to be highly reliable and efficient. Their flexible nature in providing services on sites, sometimes at very short notice."

Matthew Sayers

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"We have worked with Direct Security Solutions on more than one occasion, we found them to be extremely professional and hopeful throughout our ongoing projects. "


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"Please can I say a big thank you for everyone's hard work and flexibility in preparation for last weekend, and of course over the event itself..."

Jon Rush

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"I have worked with Direct Security Solutions as a service partner. Both the Management and Security teams are always professional, responsive and flexible. Their professional approach to service is out standing and it is pleasure to be working with them."

Our approach

Highly Experienced

Our operations manager will attend the premises and conduct a full security survey of on-site physical, environmental and operational, procedural systems to ensure our team is fully informed.

Committed to Excellence

We maintain high standards, exceeding guidelines set by the SIA and our accreditations; Alcumus ISO 27001 Information Security and 9001:2015 Quality Management System.

SIA/ACS Pacesetter

Direct Security Solutions is an SIA Approved Contractor and ACS Pacesetter: this means that our team are placed within the top 15% of all SIA Approved security companies.

Customer Service

Health and safety and quality customer service underpin our security solutions. We have long-term partnerships with our clients: we’re their first call for event security services.

Contact Direct Security Solutions

For more information or to book an assessment by our team.

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